Upcoming Events

Leaders Roundtable: Enhancing Customer and Employee Experience through AI: Strategies for Success It is a common belief that happy employees lead to happy customers! Despite the growth of digital channels, the human touch remains important. Agents have an immense role to play in salvaging unhappy customer relationships, converting prospects to customers, and upselling to existing customers. But as customers define the experience they expect from a brand, there is significant pressure on agents. How do organisations maintain the fine balance…

Leaders Roundtable: Building Digital Capabilities at Scale: Leverage the Power of Low-code for AI and Enterprise Automation As AI emerges as the next competitive differentiator, many organisations are seeking ways to use it to streamline operations, enhance efficiency, and foster innovation. At the same time, low-code development platforms have emerged as a game-changing tool, accelerating the pace of digital transformation and propelling organisations into the future. This unique roundtable aims to delve into the intricacies of low-code development and enterprise automation,…

Leaders Roundtable: Becoming Leaner, Faster, and More Resilient: Strategies for the Modern Digital Enterprise 2023 is a tough year for businesses in Australia Higher costs of inputs, tight jobs market, slower spending, higher interest rates and general economic uncertainty have meant that many businesses are tightening their belts, putting a hold on new hires and being cautious with new spend. But at the same time, transformation is accelerating. Most Australian businesses are looking to exit the economic slowdown as leaner,…

Leaders Roundtable: 50 Shades of Cloud: Defining a Hybrid Framework that Supports Your Business Needs All organisations today aim to be customer-focused, innovative, and agile enterprises, that are empowered by real-time and seamless data access. Cloud is at the heart of this transformation – and organisations increasingly look to host infrastructure, apps, and workloads where it makes most business sense, whether public, on-prem, private or hybrid. Ecosystm research shows that in Australia: 52% of organisations are evolving their IT operations including…

Leaders Roundtable: 50 Shades of Cloud: Defining a Hybrid Framework that Supports Your Business Needs All organisations today aim to be customer-focused, innovative, and agile enterprises, that are empowered by real-time and seamless data access. Cloud is at the heart of this transformation – and organisations increasingly look to host infrastructure, apps, and workloads where it makes most business sense, whether public, on-prem, private or hybrid. Ecosystm research shows that in Australia: 52% of organisations are evolving their IT operations including…

Leaders Roundtable: Unlocking Innovation and Business Transformation - Practical Use cases for Industry 4.0 In today's rapidly evolving economy, the only way to stay ahead of the curve is to innovate constantly and at scale. We cordially invite you to a thought-provoking lunch roundtable where you'll engage in a focused discussion with your peers about how organisations are driving transformation to business and operations through an Industry 4.0 approach. IoT, edge computing, and a convergence of IT and operational technology…

Leaders Roundtable: Do You Have the Right Collaborative Healthcare Strategy? The healthcare industry has undergone a significant transformation amidst the crises of the past few years. With rapid technology adoption, changes in business processes, and shifts in the mindset of clinicians, administrative staff, and patients, the priorities of healthcare providers have evolved. In the past year, organisations have shifted their focus towards implementing innovative measures to improve systemic efficiency, reducing costs to manage resource sprawl, and enhancing employee experience to…

Leaders Roundtable: Unleash the Power of AIOps to Accelerate Your Digital Intensity Today's hyperconnected world, where technology drives business transformation, presents unprecedented problems for IT management. Our technology systems and processes must evolve to meet digital business expectations. AIOps uses AI, machine learning, and big data analytics to transform IT operations and help organisations become proactive and intelligent. Our Technology Leaders Roundtable on AIOps explores this disruptive technology, its consequences, and its great promise for businesses across all industries. We'll explore: How…

Leaders Roundtable: Unlocking the Transformative Power of AI Leveraging Data & AI to Create the Intelligent Business In today’s rapidly evolving landscape, many organisations find themselves underutilising the wealth of data they generate, hindering their ability to deliver on business objectives. Simultaneously, artificial intelligence (AI) continues to make headlines, capturing the attention of boards and leadership teams eager to harness its potential for efficiency gains and competitive advantage. AI, powered by well-trained data, emerges as a critical solution to mitigate…

Leaders Roundtable: Unleash the Power of AIOps to Accelerate Your Digital Intensity Today's hyperconnected world, where technology drives business transformation, presents unprecedented problems for IT management. Our technology systems and processes must evolve to meet digital business expectations. AIOps uses AI, machine learning, and big data analytics to transform IT operations and help organisations become proactive and intelligent. Our Technology Leaders Roundtable on AIOps explores this disruptive technology, its consequences, and its great promise for businesses across all industries. We'll explore: How…

Leaders Roundtable: Becoming Leaner, Faster, and More Resilient: Strategies for the Modern Digital Enterprise 2023 is a tough year for businesses in New Zealand. Higher costs of inputs, tight jobs market, slower spending, higher interest rates and general economic uncertainty have meant that many businesses are tightening their belts, putting a hold on new hires and being cautious with new spend. But at the same time, transformation is accelerating. Most NZ businesses are looking to exit the economic slowdown as…

Leaders Roundtable: 50 Shades of Cloud: Defining a Hybrid Framework that Supports Your Business Needs All organisations today aim to be customer-focused, innovative, and agile enterprises, that are empowered by real-time and seamless data access. Cloud is at the heart of this transformation – and organisations increasingly look to host infrastructure, apps, and workloads where it makes most business sense, whether public, on-prem, private or hybrid. Ecosystm research shows that in Singapore: 57% organisations lead their tech strategy with infrastructure…

Leaders Roundtable: Do Your Tech Initiatives Support Your Sustainability Goals? A Reality Check Executives across industries are responding to increased demands for transparency and action on sustainability goals. Investors, customers, regulators, employees, and communities are demanding action on Environmental, Social and Governance (ESG) concerns. With benefits such as improvements in customer acquisition, talent retention, brand equity and improved risk management, there are strong incentives for executives to focus on the right drivers for sustainability goals.  However, Ecosystm research shows that…

In an era marked by unprecedented global challenges and rapid technological advancements, organisations must adapt to thrive. Join us for this Ecosystm BreakFirst, where our speakers and panelists will delve into the topic of adopting a critical incident response mindset to organisational strategy. We will explore how this approach can empower organisations and industries to navigate the uncertainties of 21st-century business. By incorporating these vital imperatives into operational environments, businesses can better prepare themselves to tackle emerging threats, seize opportunities,…

Leaders Roundtable: Do Your Tech Initiatives Support Your Sustainability Goals? A Reality Check Executives across industries are responding to increased demands for transparency and action on sustainability goals. Investors, customers, regulators, employees, and communities are demanding action on Environmental, Social and Governance (ESG) concerns. With benefits such as improvements in customer acquisition, talent retention, brand equity and improved risk management, there are strong incentives for executives to focus on the right drivers for sustainability goals.  However, Ecosystm research shows that…

Leaders Roundtable: Collaboration 2.0: What Does It Mean For Your Business and How Does It Improve Productivity? As AI and Automation technologies further redefine the role of information workers, the importance of creativity, flexibility and teamwork will only increase. Working styles and business workplaces continue to evolve – after a few years of bedding down the “post-COVID modern workplace” industry leaders are now looking to evolve their working environments and related technology and processes to support their employees in a…

Leaders Roundtable: The High-Stakes Reality Check: Can Your Data Support Your AI Ambitions? The Financial Services industry has a lot to gain from leveraging Data and AI technologies to enhance innovation and client value. With multiple use cases, such as improving customer experience, automating AML/KYC processes, offering personalised solutions and services, fraud detection, and streamlining operations, business and technology leaders in the industry have much to be excited about. Ecosystm research shows that in the Financial Services industry: 87% of…

Leaders Roundtable: Shift Your Data Strategy from “Cloud-first” to “Data-first” All organisations today operate as distributed enterprises. If you are challenged by building the right architecture; integrating security and resiliency; defining management models; and managing the workloads and environment in a single pane of glass – you are not alone. And managing your technology environment is not even your key priority – you have been tasked with empowering a data-driven, digital enterprise, with seamless, real-time data access at the core of the…

Leaders Roundtable: Revolutionising Data Management: Streamlining Governance and Automation for Maximum Business Benefit With economic headwinds, increased pressure to reduce headcount, and the ever-growing rate of digital transformation, businesses and technology leaders are embracing data, AI, and automation to achieve more with less. But how do we ensure that the data we collect, store, and use is secure and in compliance with regulations? Ecosystm research finds that in Singapore: More than 40% of organisations will revisit their data and AI…

Leaders Roundtable: Streamline Business Operations Using Low Code Automation: Create a Leaner, More Agile Business to Thrive in a Challenging Economy Create a Leaner, More Agile Business to Thrive in a Challenging Economy Low-code developer platforms are seeing increased interest and adoption. Ecosystm expects that by 2025, over 70% of application development will include some low/no-code development component or capability. But what will this actually mean to you? 2023 is likely to be a challenging year for Australian businesses. Economic…

Leaders Roundtable: Shift Your Data Strategy from “Cloud-first” to “Data-first” All organisations today operate as distributed enterprises. If you are challenged by building the right architecture; integrating security and resiliency; defining management models; and managing the workloads and environment in a single pane of glass – you are not alone. And managing your technology environment is not even your key priority – you have been tasked with empowering a data-driven, digital enterprise, with seamless, real-time data access at the core of the…

Leaders Roundtable: Accelerating Your Outcomes: Smart Integration & Automation in Your Business Business technology systems and platforms are increasing in complexity. The past few years have seen business leaders embrace digital systems – implementing new systems and tools to rapidly solve business and customer challenges. But this investment has come with a cost, and creates challenges for tech teams: Applications reside across multiple cloud environments – public and private Data is scattered across many different silos, limiting opportunities for learning…

Leaders Roundtable: Why Organisations in New Zealand Fail to Maximise the Value of their Data Most organisations today continue to underutilise the data they generate, and struggle to deliver on business outcomes. At the same time, they face multiple challenges – continuing supply chain disruptions; an ongoing energy crisis that has led to a strong focus on sustainability; economic uncertainty; skills shortage; and increased competition from digitally native businesses – where the effective use of data holds the answer! Ecosystm…

LEADERS ROUNDTABLE: Unlocking the Transformative Value of your Data Building the Data Driven Intelligent Business Most organizations today continue to underutilize the data they generate, and struggle to deliver on business outcomes – hindering current and future Digital Transformation initiatives. At the same time, we face multiple challenges – continuing supply chain disruptions; an ongoing energy crisis and high inflation that has led to a strong focus on sustainability; economic uncertainty; skills shortage; and increased competition from digitally native businesses –…

Ecosystm’s Leaders BreakFirst returns after a 2-year hiatus! Ecosystm’s analyst team will look at the business, technology, people, and ESG trends that will impact organisations in 2023 and beyond! Featuring Presentations by: Peter Carr, VP Consulting, Ecosystm Sash Mukherjee, VP Content & Industry Research, Ecosystm Tim Sheedy, Principal Advisor, Ecosystm Ullrich Loeffler, CEO, Ecosystm  

Leaders Roundtable: Process Automation Needs Workflow Redesign Do organisations run the risk of delivering poor experiences? We live in a world of hyperpersonalisation. Every successful organisation today is focused on delivering optimal experiences to its customers and employees – and are constantly evolving them as expectations shift. While organisations invest in technologies for better experiences and process automation, they often do not pay enough attention to workflows. Process automation to deliver better experiences and efficiencies require agile and reliable workflows…

Leaders Roundtable: Empowering Sustainable Futures: Approaching the challenge as a whole enterprise Executives across various industries are seeing enormous demand for transparency and action on sustainability goals. Investors, funds, customers, regulators, staff, and communities want action on “Environmental, Social, and Governance” (ESG) concerns. Executives are aware of the benefits a well-articulated and quantified sustainability strategy brings – brand equity, customer acquisition, risk management, and talent attraction and retention. However, articulation is no longer enough. Governments, regulators & stakeholders are demanding…

Leaders Roundtable: The Need for a Collaborative Healthcare Strategy: Why you must focus on ease and efficiency Healthcare has emerged as a transformed industry through all the crisis over the last few years. It has seen rapid tech adoption, shifts in business processes and changes in the mindset of the clinicians, administrative staff, and patients. The most overwhelming impact on the industry has been the widespread acceptance of virtual care/ telehealth. In Australia, between March 2020 and February 2022, nearly…

Leaders Roundtable: The Need to Evolve Data Governance & Management A lack of data governance can harm your business The way we govern and manage our data is critical in an environment where data breaches have become all too common. According to a report by Ponemon Institute (sponsored, analysed, and published by IBM): 83% of businesses experienced multiple data breaches over the past 12 months. 42% of data breaches originate internally, where the average time to identify and contain them is…

The Financial Services industry has waged their battles well over the past few years – they have embraced digital customer and employee experiences and successfully led with data-driven innovation of products and services. But to continue to survive and thrive, data and innovation will have to be an integral part of their corporate psyche – more so as they face newer forces of innovation that are rapidly changing market conditions. Open banking is changing the way customers engage with banks and…

Leaders Roundtable: Secrets of How Digital Leaders Navigate Economic Uncertainty The disruptions over the past years have shown that organisations must shift gears to survive, thrive and succeed. The current business environment continues to challenge organisations in Australia with an impending economic slowdown, high inflation, skills shortage, supply chain challenges, and digital disruption all areas of concern. The need for business agility has never been higher than today. With shareholders, business owners, and boards expecting continued growth and high returns; technology has…

Leaders Roundtable: Process Automation Needs Workflow Redesign Do organisations run the risk of delivering poor experiences? We live in a world of hyperpersonalisation. Every successful organisation today is focused on delivering optimal experiences to its customers and employees – and are constantly evolving them as expectations shift. While organisations invest in technologies for better experiences and process automation, they often do not pay enough attention to workflows. Process automation to deliver better experiences and efficiencies require agile and reliable workflows…

Leaders Roundtable: Futureproofing Your Investments for a Digital Era The as-a-service, consumption-based model has proven use cases in many facets of our daily lives - whether it’s cars we drive, our vacation accommodations, or even the offices we work in. When it comes to technology, the as-a-service model offered by cloud infrastructure and solutions has already demonstrated its benefits. Organisations today want to pay for their compute and storage requirements as they use them, rather than invest in owning them.…

Leaders Roundtable: Improve Contact Centre Productivity with Conversational Intelligence and Automation Contact centres are the frontline of your human customer experience – your hard-working team help customers at all stages of their journey with your brand, and they deal with your customers in every state of mind – happy, hurried, delighted, disappointed, rude or responsive. They are often the heroes that save customer relationships, Recover customers from broken customer journeys, convert prospects to customers and upsell existing customers. But in…

Leaders Roundtable: Make Your Business Smarter and More Secure with Enterprise Automation Businesses across Australia are entering a challenging economic environment – increasing cost of inputs, harder to find and hire staff, continuing supply chain issues and slowing economic growth. At the same time, customer expectations continue to accelerate – omnichannel is now an expectation; good experiences aren’t enough – they now expect a continually improving digital experience. These same experiences are also driving increased expectations inside your business as…

Leaders Roundtable: Accelerate People First Culture to Empower Your Organisation’s Biggest Asset The corporate challenge of managing skills shortages, employer of choice strategies, and flexible work programs have long existed. Pandemic fast tracked the transformation of the organisation today in how they do business, engage with their customers, and deliver their products and services. But perhaps the biggest change has been in how organisations have had evolve their employee strategies and practices. With opening up of the restrictions – the…

CIO & CSO: a Sustainable Partnership Climate change is the biggest foundational shift that we must deal with as a planet and people. The UN-Climate Change Conference in Glasgow (COP26) has firmly put environmental consciousness as a leading global priority. The last two years has given many organisations the opportunity to do a hard reset, in terms of doing something more meaningful with their sustainability objectives. A focus on Environmental, Social and Governance (ESG) parameters is becoming increasingly mainstream, and…

Digital Leadership Forum Digitization is no longer looked at as a means to reduce process time and operating costs. It has become key to the innovation journeys of organizations and in delivering human-centric experiences. While digital employee and customer experiences is more important than ever before, organizations should aim to deliver a seamless digital experience that does not require an over-orchestration of their business processes. An open-architecture platform with an ecosystem of partners that allows employees and customers to interact…

LEADERS ROUNDTABLE: Does your Payroll System Cope with Evolving Global Workplace Strategies? As the global economy evolves and employee expectations change, ensuring accurate, compliant, and timely payroll becomes increasingly complex. Today, many organisations find that legacy payroll systems are unable to handle the challenges of the modern-day workforce. Employee profiles are no longer homogeneous as markets see a rise in the number of contract staff. While a global payroll and disbursement system brings financial and operational synergy, there are multiple country-level…

Leaders Roundtable: How Data Security Will Accelerate your Business Growth Organisations are looking for simpler answers to their data security and compliance challenges. ‘Data security’ is a broad reaching concept that covers numerous complex challenges most organisations face on a daily basis. But the solution does not need to be complex, or costly, to protect your most valuable assets. With an ever-evolving regulatory landscape; business stakeholders focused on agility and speed to market; and increasingly complex technology stacks, how do…

Leaders Roundtable: How Data Security Will Accelerate your Business Growth Organisations are looking for simpler answers to their data security and compliance challenges. ‘Data security’ is a broad reaching concept that covers numerous complex challenges most organisations face on a daily basis. But the solution does not need to be complex, or costly, to protect your most valuable assets. With an ever-evolving regulatory landscape; business stakeholders focused on agility and speed to market; and increasingly complex technology stacks, how do…

Leaders Roundtable: How Intelligent Automation Can Help Solve Your Tech Skills Crunch Businesses across Australia are understaffed and overworked. Tech leaders report that few – if any – people are applying for their open roles, and those seeking employment demand higher than average salaries. For some business, this may mean an investment in more tools and platforms – but for many it will require a focus on a governance and control platform providing an operations process focus. As businesses deepen…

Leaders Roundtable: Smart & Sustainable Experiences through Digital Strategies to Re-Accelerate Transformation in Every Organization Whether you are a CEO, COO, CFO, CIO, CCO, or CHENG (Chief Engineer), or you lead large corporations, campuses, factories, supply chains, cities, or precincts; a digital infrastructure framework is central to the kind of accelerated transformation agenda needed today. The pandemic furthered the pace of change and resulted in a re-acceleration of the global economy. It powered a compression of innovation lifecycles from seven…

Leaders Roundtable: Smart & Sustainable Experiences through Digital Strategies to Re-Accelerate Transformation in Every Organization Whether you are a CEO, COO, CFO, CIO, CCO, or CHENG (Chief Engineer), or you lead large corporations, campuses, factories, supply chains, cities, or precincts; a digital infrastructure framework is central to the kind of accelerated transformation agenda needed today. The pandemic furthered the pace of change and resulted in a re-acceleration of the global economy. It powered a compression of innovation lifecycles from seven…

Leaders Roundtable: Building a Secure, Digital-First Organisation Digital transformation has been a key company objective over the last two years with organisations aiming to be agile and digital – with access to real-time data insights at their core. Businesses have learned that their technology systems need to be scalable, accessible, easy to manage, fast to deploy, cost effective – and above all else, secure. The focus is on enabling seamless access to all organisational data, irrespective of where they are…

Amidst rising customer expectations, a fierce battle for talent, inflating costs and an uncertain global financial outlook, organisations are facing numerous disruptive challenges. However, these challenges provide opportunities for organisations that align themselves to deliver the right values to emerge stronger. With adequate forethought, strategic planning, nimble decision making and diligent execution; new opportunities to transform the way organisations deliver on strategic initiatives and enable their teams to do their very best work will present themselves. We invite you to join…

A partner event of our annual flagship Singapore FinTech Festival, Point Zero Forum represents a unique collaboration between Elevandi (an entity set up by MAS), and the Swiss Secretariat for International Finance (SIF), organised in cooperation with the BIS Innovation Hub, Monetary Authority of Singapore, and Swiss National Bank. The inaugural Forum will be graced by Singapore’s Deputy Prime Minister, Heng Swee Keat, Switzerland's Federal Councillor and the Head of the Federal Department of Finance, Ueli Maurer, as well as…

A partner event of our annual flagship Singapore FinTech Festival, Point Zero Forum represents a unique collaboration between Elevandi (an entity set up by MAS), and the Swiss Secretariat for International Finance (SIF), organised in cooperation with the BIS Innovation Hub, Monetary Authority of Singapore, and Swiss National Bank. The inaugural Forum will be graced by Singapore’s Deputy Prime Minister, Heng Swee Keat, Switzerland's Federal Councillor and the Head of the Federal Department of Finance, Ueli Maurer, as well as…

Leaders Roundtable: Observability – a buzzword or a must have? “We’re spending more time discovering and fixing problems, than we are improving systems!” Is this a comment you have heard in your business? Accelerated cloud migration and a renewed focus on customer and employee experience initiatives has created increasingly complex distributed environments (a mix of on-prem, public, private and hybrid cloud with containers, VMs and other vital tools). On top of that, you have shadow IT, alert storms and time-consuming…

A partner event of our annual flagship Singapore FinTech Festival, Point Zero Forum represents a unique collaboration between Elevandi (an entity set up by MAS), and the Swiss Secretariat for International Finance (SIF), organised in cooperation with the BIS Innovation Hub, Monetary Authority of Singapore, and Swiss National Bank. The inaugural Forum will be graced by Singapore’s Deputy Prime Minister, Heng Swee Keat, Switzerland's Federal Councillor and the Head of the Federal Department of Finance, Ueli Maurer, as well as…

CHRO Leaders Roundtable: Empowering Your Organisation’s Biggest Asset The corporate challenge of managing skills shortages, employer of choice strategies, and flexible work programs have long existed. It’s just that, like most strategic imperatives, they have been optional, even for the most competitive businesses. Every successful organisation today has gone through a transformation in how they do business, engage with their customers, and deliver their products and services. But perhaps the biggest change has been in how organisations have had evolve…

The Work from Anywhere Model is forcing a change in mindset in IT and Business leaders to manage employee expectations well. At the start of the pandemic there were predictions of organisations reducing commercial workspace. Yet, only 22% are considering that as a measure in 2022. The current focus is on building a bulletproof mechanism to ensure that work can take place in any possible location. Join Ecosystm and IR at the upcoming webinar on the 16th June 2022 to learn about:  …

Executive ThinkTank: Balancing Resilience, Innovation & Purpose The financial sector has the most optimistic outlook for 2022. The industry is at a watershed time where economic factors and a multitude of transformative forces challenge the status quo and the power ranking in the industry. This is an opportunity for innovative and transformative organisations to respond to the changing market conditions. Open banking is changing the way our customers engage with banks and financial solution providers with the introduction of new channels.…

Leaders Roundtable: Identity & Access Challenges: Align To Your User Requirements Facilitating business operations and continuity is a challenge every security leader needs to address. At the same time, the last couple of years have created additional challenges: migrating on-premises workloads to co-located data centres or cloud; explosion of as a service (aaS) offerings; staff working in remote offices, distributed locations or hybrid arrangements; and acceleration of complex technology transformation. Keeping pace with this unprecedented change also means keeping abreast of…

Leaders Roundtable: Futureproofing Your Investments for a Digital Era In the 2010s smartphones changed the game for digital engagement. Today, automation, Machine Learning, AI, and the merging of digital and real-world experiences – all of the building blocks of Web 3.0 – will change the game again. These technologies and capabilities are already available and many businesses are experimenting with them. How they play out in each industry and geography is yet to be determined – but technology and digital…

Leaders Roundtable: Balancing Information Access and Zero Trust in a Hybrid World The challenge of providing a high quality, protected, experience in a world where new threats are appearing every day with little warning is immense. The consequences of failing just once can devastate an organisation, with an increasing number of visible incidents in New Zealand. But the nature of the environment is constantly evolving. The hybrid computing environment covering edge, on-premise and cloud computing resources, supported by a complex…

Customers today expect a true omnichannel experience from retailers. They want a seamless service, across the physical stores, online shopping and when interacting with contact centres. As the Retail industry continues to create innovative customer experiences and strengthen eCommerce capabilities, there are unique business challenges to handle like demand fluctuations, supply chain dependability and being resilient to avoid out-of-stock. Ecosystm research finds that in the Retail industry: 80% of organizations had to start or re-calibrate their digital transformation efforts in…

Executive ThinkTank: Being Business Ready: Leading Your Business In A Hybrid Work Environment The last couple of years have demonstrated the resilience across people and businesses to rapidly evolve in order to meet the headwinds. It has changed the face of talent and we have seen remote work can actually improve productivity, create a better work-life balance, and bring a host of other benefits. However, there are also significant challenges. This has created a paradox for employers: employees want more…

Executive ThinkTank: Being Business Ready: Leading Your Business In A Hybrid Work Environment The last couple of years have demonstrated the resilience across people and businesses to rapidly evolve in order to meet the headwinds. It has changed the face of talent and we have seen remote work can actually improve productivity, create a better work-life balance, and bring a host of other benefits. However, there are also significant challenges. This has created a paradox for employers: employees want more…

Executive ThinkTank: Preparing Your Business To Capture Future Digital Opportunities There are significant changes coming to the way your business interacts with customers and employees. In the same way that smartphones changed the game for digital engagement, blockchain, automation, Machine Learning, AI and the metaverse – all of the building blocks of Digital 3.0 - will change the game again. These technologies and capabilities are available today and many businesses are experimenting with them – some have even gone live.…

Key challenges of BPO companies in India This webinar discussed practical steps that BPO companies in India are taking to create optimal employee experience and deliver real value to their customers. Watch this all-star panel from Ecosystm and Webex by Cisco for this on-demand webinar to learn: Key challenges of BPO companies in India Organizations’ digital priorities for 2022 in India Practical steps to take to create optimal customer experience to stay competitive

Scaling Sustainable Finance for a Green Recovery - Ecosystm SFF 2021 Roundtable in Partnership with Ecosystm. The market for sustainable finance is rapidly growing in response to the climate emergency. Despite impressive recent growth, the sustainable finance market has a long road ahead to reach maturity. It faces competing initiatives, uneven coverage by geography and asset class, misalignment of definitions and a mismatch between supply and demand. Moreover, all around the world, countries are still facing social and economic fallout…

The Building Blocks of Web 3.0 - Singapore FinTech Festival 2021 Roundtable in Partnership with Ecosystm Web 3.0 is the next phase of the internet's evolution, but what technologies does it need to succeed? While the Web 3.0 stack is not yet fully developed, much progress has been made to set the foundations for a new online ecosystem that breaks away from the traditional web into new realms of online interaction. There are many examples of early-stage Web 3.0 applications…

Shaping the Future of Financial Services with Decentralised Finance - Ecosystm Global Leaders Roundtable at Singapore FinTech Festival 2021   Is Decentralised Finance taking over the banking world? Decentralised Finance is an emerging phenomenon, and it has been gaining the attention of the mainstream media since 2020. Globally, about 1.7 billion adults remain unbanked. There’s a race to “bank the unbanked” to promote financial inclusion. On the other end of the spectrum, there are also efforts to “un-bank the banked”. With the…

Customers today expect a true omnichannel experience from retailers. They want a seamless service, across the physical stores, online shopping and when interacting with contact centres. As the Retail industry continues to create innovative customer experiences and strengthen eCommerce capabilities, there are unique business challenges to handle like demand fluctuations, supply chain dependability and being resilient to avoid out-of-stock. Ecosystm research finds that in the Retail industry: 80% of organizations had to start or re-calibrate their digital transformation efforts in…

IBM TechWeek II: Powering your Digital Transformation with Application & Integration Modernisation One of the least discussed and most often overlooked challenges in the push for Digital Transformation is application modernisation and integration. Technologies such as cloud, AI, IoT, and initiatives to streamline information sharing are top of mind for business leaders. CIOs and IT teams are challenged by integrating these emerging technologies with existing systems and processes to fulfil the organisation’s goal of being more customer-centric. Ecosystm Research finds…

IBM TechWeek II: Protect Your Digital Enterprise Through A “Zero-Trust” Security Paradigm In a rapidly evolving digital landscape, where critical data and workloads are more distributed than ever, traditional perimeter-based security is no longer enough. Gone are the days when you could ring-fence your assets and implicitly trust everyone just because they are on the inside. Zero-Trust means no assumed trust - access to the critical data and intellectual property is risk-assessed and only granted based on need-to-know depending on…

IBM TechWeek II: Address today’s data challenges with an Intelligent Data Fabric Data-driven insights spur organisation-wide innovation, uncover opportunities for new products or markets, empower Sales to have meaningful discussions, and identify internal processes that can be improved. However, creating a data-driven digital organisation requires a seamless access to their data, irrespective of where they are generated (enterprise systems, edge devices or AI solutions) and where they are stored (Public Cloud, Edge, or data centres) to unlock the full value of…

The proliferation of eCommerce has led consumers to expect shorter lead times. To cope with this expectation, Manufacturers are increasingly switching to a make-to-stock strategy. Supply chain optimisation and especially demand forecasting becomes critical in ensuring service levels and fill rates are met. Demand forecasting has been practiced for over half a century and has taken on a special significance in the last year. Depending on the stage of the product life cycle, the industry average forecast error is estimated…

IBM TechWeek: Transforming IT Operations with AIOps Technologies to automate IT systems and relieve over-stretched IT operations teams have been moving into the mainstream over the last few years. Several factors, driven by the digital era, have made this necessary. Firstly, digital transformation is creating ever-larger IT environments and volumes of data that cannot be managed by manual processes. These distributed systems are also becoming more complex, incorporating IoT, mobile, multi-cloud, containers, and APIs. Moreover, for digital businesses, the financial impact…

IBM TechWeek: Emerging Stronger with AI-infused Hyperautomation COVID-19 is accelerating enterprise automation initiatives across industries. As businesses adjust how they work through this extended pandemic, they are increasingly having to do more with less – innovate without disrupting services; reduce costs without compromising security or customer experience; ensure agility without over-investing. Ecosystm research shows that: There has been a 120% growth in the use of robotic process automation in the last year. 77% of organisations in Southeast Asia were forced to start or re-align…

Ecosystm's real-time research tracks evolving trends and our insights show that Public Sector leaders in Singapore are being driven to collaborate across multiple agencies, empower a vibrant digital economy, enable an orchestration of digital citizen services, and foster innovation. This is the time to reshape your data strategy to allow the interconnect and flow of real-time data, to enable Singapore to reach its Smart Nation goals. As citizens, businesses and government organisations generate and consume data more than ever before,…

Executive ThinkTank: Fraud Prevention in the Digital World – The Role of Early and Accurate Detection The COVID-19 crisis has led to a much wider adoption of digital technologies for payments, commerce and customer engagement. Organisations have realised that digital platforms make it easier for them to transact with customers efficiently and, at scale. And the spending on digital tech will only go up. Ecosystm research finds that: 52% of organisations in Southeast Asia will implement more collaborative platforms and…

Executive Think Tank: Extend Your Competitive Advantage with Advanced Digital Experiences At Ecosystm, we are the global Knowledge Partner for the Singapore FinTech Festival appointed by the MAS (Monetary Authority of Singapore) and being deeply entrenched in the financial services ecosystem, we always value discussions with industry leaders. As such, we hope you will consider our invitation and join the team for an industry peer group discussion. The global pandemic has accelerated the migration of consumers towards digital channels and touch…

Executive ThinkTank: Relentless Innovation at Scale The rising Asian Digital Economy centres around innovation ecosystems spurred on by both emerging and established start-ups. As you traverse your journey, stay focused on your North Star and impact the industries you operate in; scaling up continues to be your biggest challenge. How do you future-proof your roadmap to constantly innovate and evolve – and yet build the right framework for Security, Data Privacy and of course infrastructure Cost Optimisation? Your growth plans…

Executive ThinkTank: Emerging Stronger with Everything as a Service Over the past decade, companies have increasingly migrated their workloads to the cloud. This has given them a greater flexibility and scalability as they seek to align their technology more closely to their business needs. Importantly, the cloud model has allowed companies to pay for resources based on consumption. The pandemic crisis has accelerated adoption of the cloud and the ‘everything as a service’ (XaaS) model. XaaS has given companies the…

The CXO Digital Leader Dialogue Series launching in February 2021 will roll out relevant, topic based monthly conversations aligned to Ecosystm’s most recently published CIO research.  The monthly dialogue series will focus on critical issues and challenges facing digital leaders. The series will unpack and focus on Ecosystm’s Capability Model and discuss each in detail and how to  develop these five segments in a balanced way. Which by the way, doesn’t necessarily mean that  they will work an equal amount in each area. You will be making choices on where to focus depending on the needs of your organisation.

Executive ThinkTank: Relentless Innovation at Scale The rising Asian Digital Economy centres around innovation ecosystems spurred on by both emerging and established start-ups. As you traverse your journey, stay focused on your North Star and impact the industries you operate in; scaling up continues to be your biggest challenge. How do you future-proof your roadmap to constantly innovate and evolve – and yet build the right framework for Security, Data Privacy and of course infrastructure Cost Optimisation? Your growth plans…

Low-Code / No-Code (LCNC) technology is starting to nibble on the edges of the mainstream Application Development landscape. Many CIOs, CTOs, IT leaders are beginning to see this emerge in discussions and roadmaps. The question that many SIs and IT vendors are pondering is the timing of the adoption wave and the degree of understanding among business users. These are key questions that will help them plan and time their solutions upgrade with LCNC technology. Ecosystm believes that these questions…

Global Leaders’ Roundtable by Ecosystm: The Future of Talent in the Post-COVID-19 Workplace Businesses around the world have embraced remote work and work from home practices in a way that was deemed impossible before the pandemic hit. Technology adoption that allowed employees to safely work from whatever location was required took place almost overnight. Rollout of collaboration, security access controls and other related technology that would normally have taken months of planning, testing and training took place in a matter of…

Entrepreneurship is said to be a very exciting yet lonely journey, where entrepreneurs have to be tough skinned to deal with practical challenges on a daily basis. COVID-19 has hit some entrepreneurs particularly hard as businesses in certain industries ground to a halt or substantially decreased. Equally, investors play a key role in the success of entrepreneurs and start-ups. The session will discuss specific challenges entrepreneurs were faced with this year, as they share their stories of resilience and courage…

SFF - Ecosystm Global Leaders' Roundtable: Global Solutions for Climate Change at the Singapore FinTech Festival 2020. As the world continues to mitigate the spread and impact of COVID-19, the pandemic has also impacted the environment in an intriguing way. There have been significant questions around what the pandemic means for the fight against climate change, creating an opportunity for the world to move towards a more equitable and green recovery. Listen in as jo tyndall, Bradley Busetto, Hari V Krishnan, Dave Rouse, Rakesh Rao, Michelle Li and Amit…

The COVID-19 pandemic has fundamentally changed the way businesses work. We have been forced to transform – especially in the way we interact with our employees and customers. One of the biggest impacts has been the rapid pace and shorter timeframe for technology decision making allowing businesses to adapt to the new normal. Indeed 75% of organisations that took part in Ecosystm’s ongoing ‘Digital Priorities in the New Normal - a COVID-19’ Study, said they had either started, accelerated, or refocused their Digital…

Delivering Differentiated Customer Experience The COVID-19 pandemic has taught organisations many things. With the reliance on e-commerce and online shopping and delivery, a crucial lesson is that customers are ready to truly embrace digital and are ready for online and application-based banking. In fact, Ecosystm research shows that self-service channels (including chatbots, virtual assistants, web, apps etc) will be the dominant interaction with customers over the next 12 months. As we enter the new normal, an experiential banking environment with…

Large and complex organisations such as yours have access to more customer data than ever. However, most of them are still challenged in leveraging that data for insights to improve their customer experience. Is this a familiar story? As the market develops and personalised customer experience becomes a norm, organisations will be forced to look for data-driven insights to form a deeper connection with their customers. The data has to be made available to the right person at the right…

If your business is like most, you will have found that the COVID-19 pandemic has fundamentally changed the way you work. Most organisations were forced to transform – especially in the way they interact with their employees and customers. What impact has COVID-19 had on the way you work? IT teams have had to mobilise applications and data within the business, making it more readily available for employees, customers, and partners. Organisations are increasingly looking at cloud applications to empower…

Singapore’s healthcare system has been fighting the crisis that is COVID-19. While the struggles are not yet over, the Healthcare system has to look forward to larger healthcare goals set by the MOH. In alignment with the Smart Nation vision, there will be a greater emphasis on Population & Preventive Health. There will also be a greater push toward improving healthcare outcomes at sustainable costs; including better diagnostics, better treatment and better management. This shift to value-based healthcare will mean…

  As a second wave of the pandemic becomes more of a reality in many countries, organisations have rushed to working from home, and are now evaluating what to do about their workforce. But in the long-term - with uncertainty over when staff can return to the office, and how long that might last - the new reality is that contact centre leaders and their staff require the flexibility to #WorkFromAnywhere without compromising productivity or security. Meanwhile, the need to deliver consistently…

  Between the global health crisis, the associated impact to the economy and the need to find new ways of working remotely, 2020 has delivered no shortage of challenges for security operations. Cyberattacks offer no relief, increasing to the point where the federal government has made public announcements demanding vigilance from private and public sector organisations alike. we look at the impact the experiences of 2020 have had on security operations: How has access to talent been impacted? How has…

RE-IMAGINE THE DIGITAL ECONOMY: Green and Sustainable FinTech: SFF Primer During this session, we will discuss the FinTech ecosystems building in Singapore and New Zealand, and the opportunities that will arise from the Digital Economic Partnership Agreement and how this will impact the sharing of data between Singapore and New Zealand.                

RE-IMAGINE THE DIGITAL ECONOMY: The Role of Technology in Food Assurance Join this session as we hear from industry experts, technology providers and food producers on the role of technology for improving yields, optimising production methods and reducing waste, predicting demand, and safeguarding supply chains.        

RE-IMAGINE THE DIGITAL ECONOMY: Digital Trade Plenary During this session, we will provide an overview of the Digital Economic Partnership Agreement (DEPA) that was signed on Friday 12th June 2020 between New Zealand, Singapore and Chile. With a special focus on trade between New Zealand and Singapore, this session will provide highlights of the initiative, and what it means for the governments, citizens and industry of these two trade-dependent countries.            

  BUILDING THE AUTONOMOUS DIGITAL ENTERPRISE Best practices for accelerating IT and business innovation The world has changed, and everyone is discussing the "new normal," but none of us know yet what it will look like. What we do know is: Customers are demanding more from us Employees need our help to deliver a great customer experience Business needs to remain competitive and accelerate a path towards digital transformation For many businesses, these capabilities are no longer "nice to have" -…

In the current economic climate, most contact centres are facing much higher call volumes. At the same time inhouse agents have been forced to work from home, and overseas contact centre providers may not be able to provide their services due to local lockdown rules. As a result, contact centres have been finding it hard to cope with the huge inflow of customer enquiries, and calls are taking longer than expected to be answered. The long wait times have led…