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Leaders Roundtable: Process Automation Needs Workflow Redesign

Do organisations run the risk of delivering poor experiences?

We live in a world of hyperpersonalisation. Every successful organisation today is focused on delivering optimal experiences to its customers and employees – and are constantly evolving them as expectations shift.

While organisations invest in technologies for better experiences and process automation, they often do not pay enough attention to workflows. Process automation to deliver better experiences and efficiencies require agile and reliable workflows that are designed keeping on business value and financial benefits in mind.

Why should you focus on redesigning workflows?

  • To meet the expectations of your contemporary, highly evolved customers
  • To address your biggest employee challenges of delivering frictionless experiences and processes
  • To ensure that your organisation remains agile in the face of constant change

What does a workflow redesign process look like? Which are the workflows that you should prioritise? How do you support the workflow redesign with the right steps to upskill and reskill your employees? What role does technology play in a seamless workflow redesign?

JW Marriott Mumbai Sahar
Chhatrapati Shivaji International Airport, IA Project Rd, Navpada, Vile Parle East Andheri
Mumbai, Maharashtra India
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Venu Reddy
Managing Director - India,


Zoom Video Communications, Inc. is an American communications technology company headquartered in San Jose, California. It provides videotelephony and online chat services through a cloud-based peer-to-peer software platform used for video communications (Meetings), messaging (Chat), voice calls (Phone), conference rooms for video meetings (Rooms), virtual events (Events) and contact centers (Contact Center), and offers an open platform allowing third-party developers to build custom applications on its unified communications platform (Developer Platform)