Upcoming Events

IBM TechWeek II: Powering your Digital Transformation with Application & Integration Modernisation One of the least discussed and most often overlooked challenges in the push for Digital Transformation is application modernisation and integration. Technologies such as cloud, AI, IoT, and initiatives to streamline information sharing are top of mind for business leaders. CIOs and IT teams are challenged by integrating these emerging technologies with existing systems and processes to fulfil the organisation’s goal of being more customer-centric. Ecosystm Research finds…

IBM TechWeek II: Protect Your Digital Enterprise Through A “Zero-Trust” Security Paradigm In a rapidly evolving digital landscape, where critical data and workloads are more distributed than ever, traditional perimeter-based security is no longer enough. Gone are the days when you could ring-fence your assets and implicitly trust everyone just because they are on the inside. Zero-Trust means no assumed trust - access to the critical data and intellectual property is risk-assessed and only granted based on need-to-know depending on…

IBM TechWeek II: Address today’s data challenges with an Intelligent Data Fabric Data-driven insights spur organisation-wide innovation, uncover opportunities for new products or markets, empower Sales to have meaningful discussions, and identify internal processes that can be improved. However, creating a data-driven digital organisation requires a seamless access to their data, irrespective of where they are generated (enterprise systems, edge devices or AI solutions) and where they are stored (Public Cloud, Edge, or data centres) to unlock the full value of…

The proliferation of eCommerce has led consumers to expect shorter lead times. To cope with this expectation, Manufacturers are increasingly switching to a make-to-stock strategy. Supply chain optimisation and especially demand forecasting becomes critical in ensuring service levels and fill rates are met. Demand forecasting has been practiced for over half a century and has taken on a special significance in the last year. Depending on the stage of the product life cycle, the industry average forecast error is estimated…

IBM TechWeek: Transforming IT Operations with AIOps Technologies to automate IT systems and relieve over-stretched IT operations teams have been moving into the mainstream over the last few years. Several factors, driven by the digital era, have made this necessary. Firstly, digital transformation is creating ever-larger IT environments and volumes of data that cannot be managed by manual processes. These distributed systems are also becoming more complex, incorporating IoT, mobile, multi-cloud, containers, and APIs. Moreover, for digital businesses, the financial impact…

IBM TechWeek: Emerging Stronger with AI-infused Hyperautomation COVID-19 is accelerating enterprise automation initiatives across industries. As businesses adjust how they work through this extended pandemic, they are increasingly having to do more with less – innovate without disrupting services; reduce costs without compromising security or customer experience; ensure agility without over-investing. Ecosystm research shows that: There has been a 120% growth in the use of robotic process automation in the last year. 77% of organisations in Southeast Asia were forced to start or re-align…

Ecosystm's real-time research tracks evolving trends and our insights show that Public Sector leaders in Singapore are being driven to collaborate across multiple agencies, empower a vibrant digital economy, enable an orchestration of digital citizen services, and foster innovation. This is the time to reshape your data strategy to allow the interconnect and flow of real-time data, to enable Singapore to reach its Smart Nation goals. As citizens, businesses and government organisations generate and consume data more than ever before,…

Executive ThinkTank: Fraud Prevention in the Digital World – The Role of Early and Accurate Detection The COVID-19 crisis has led to a much wider adoption of digital technologies for payments, commerce and customer engagement. Organisations have realised that digital platforms make it easier for them to transact with customers efficiently and, at scale. And the spending on digital tech will only go up. Ecosystm research finds that: 52% of organisations in Southeast Asia will implement more collaborative platforms and…

Executive Think Tank: Extend Your Competitive Advantage with Advanced Digital Experiences At Ecosystm, we are the global Knowledge Partner for the Singapore FinTech Festival appointed by the MAS (Monetary Authority of Singapore) and being deeply entrenched in the financial services ecosystem, we always value discussions with industry leaders. As such, we hope you will consider our invitation and join the team for an industry peer group discussion. The global pandemic has accelerated the migration of consumers towards digital channels and touch…

Executive ThinkTank: Relentless Innovation at Scale The rising Asian Digital Economy centres around innovation ecosystems spurred on by both emerging and established start-ups. As you traverse your journey, stay focused on your North Star and impact the industries you operate in; scaling up continues to be your biggest challenge. How do you future-proof your roadmap to constantly innovate and evolve – and yet build the right framework for Security, Data Privacy and of course infrastructure Cost Optimisation? Your growth plans…

Executive ThinkTank: Emerging Stronger with Everything as a Service Over the past decade, companies have increasingly migrated their workloads to the cloud. This has given them a greater flexibility and scalability as they seek to align their technology more closely to their business needs. Importantly, the cloud model has allowed companies to pay for resources based on consumption. The pandemic crisis has accelerated adoption of the cloud and the ‘everything as a service’ (XaaS) model. XaaS has given companies the…

The CXO Digital Leader Dialogue Series launching in February 2021 will roll out relevant, topic based monthly conversations aligned to Ecosystm’s most recently published CIO research.  The monthly dialogue series will focus on critical issues and challenges facing digital leaders. The series will unpack and focus on Ecosystm’s Capability Model and discuss each in detail and how to  develop these five segments in a balanced way. Which by the way, doesn’t necessarily mean that  they will work an equal amount in each area. You will be making choices on where to focus depending on the needs of your organisation.

Executive ThinkTank: Relentless Innovation at Scale The rising Asian Digital Economy centres around innovation ecosystems spurred on by both emerging and established start-ups. As you traverse your journey, stay focused on your North Star and impact the industries you operate in; scaling up continues to be your biggest challenge. How do you future-proof your roadmap to constantly innovate and evolve – and yet build the right framework for Security, Data Privacy and of course infrastructure Cost Optimisation? Your growth plans…

Low-Code / No-Code (LCNC) technology is starting to nibble on the edges of the mainstream Application Development landscape. Many CIOs, CTOs, IT leaders are beginning to see this emerge in discussions and roadmaps. The question that many SIs and IT vendors are pondering is the timing of the adoption wave and the degree of understanding among business users. These are key questions that will help them plan and time their solutions upgrade with LCNC technology. Ecosystm believes that these questions…

Global Leaders’ Roundtable by Ecosystm: The Future of Talent in the Post-COVID-19 Workplace Businesses around the world have embraced remote work and work from home practices in a way that was deemed impossible before the pandemic hit. Technology adoption that allowed employees to safely work from whatever location was required took place almost overnight. Rollout of collaboration, security access controls and other related technology that would normally have taken months of planning, testing and training took place in a matter of…

Entrepreneurship is said to be a very exciting yet lonely journey, where entrepreneurs have to be tough skinned to deal with practical challenges on a daily basis. COVID-19 has hit some entrepreneurs particularly hard as businesses in certain industries ground to a halt or substantially decreased. Equally, investors play a key role in the success of entrepreneurs and start-ups. The session will discuss specific challenges entrepreneurs were faced with this year, as they share their stories of resilience and courage…

SFF - Ecosystm Global Leaders' Roundtable: Global Solutions for Climate Change at the Singapore FinTech Festival 2020. As the world continues to mitigate the spread and impact of COVID-19, the pandemic has also impacted the environment in an intriguing way. There have been significant questions around what the pandemic means for the fight against climate change, creating an opportunity for the world to move towards a more equitable and green recovery. Listen in as jo tyndall, Bradley Busetto, Hari V Krishnan, Dave Rouse, Rakesh Rao, Michelle Li and Amit…

The COVID-19 pandemic has fundamentally changed the way businesses work. We have been forced to transform – especially in the way we interact with our employees and customers. One of the biggest impacts has been the rapid pace and shorter timeframe for technology decision making allowing businesses to adapt to the new normal. Indeed 75% of organisations that took part in Ecosystm’s ongoing ‘Digital Priorities in the New Normal - a COVID-19’ Study, said they had either started, accelerated, or refocused their Digital…

Delivering Differentiated Customer Experience The COVID-19 pandemic has taught organisations many things. With the reliance on e-commerce and online shopping and delivery, a crucial lesson is that customers are ready to truly embrace digital and are ready for online and application-based banking. In fact, Ecosystm research shows that self-service channels (including chatbots, virtual assistants, web, apps etc) will be the dominant interaction with customers over the next 12 months. As we enter the new normal, an experiential banking environment with…

Large and complex organisations such as yours have access to more customer data than ever. However, most of them are still challenged in leveraging that data for insights to improve their customer experience. Is this a familiar story? As the market develops and personalised customer experience becomes a norm, organisations will be forced to look for data-driven insights to form a deeper connection with their customers. The data has to be made available to the right person at the right…

If your business is like most, you will have found that the COVID-19 pandemic has fundamentally changed the way you work. Most organisations were forced to transform – especially in the way they interact with their employees and customers. What impact has COVID-19 had on the way you work? IT teams have had to mobilise applications and data within the business, making it more readily available for employees, customers, and partners. Organisations are increasingly looking at cloud applications to empower…

Singapore’s healthcare system has been fighting the crisis that is COVID-19. While the struggles are not yet over, the Healthcare system has to look forward to larger healthcare goals set by the MOH. In alignment with the Smart Nation vision, there will be a greater emphasis on Population & Preventive Health. There will also be a greater push toward improving healthcare outcomes at sustainable costs; including better diagnostics, better treatment and better management. This shift to value-based healthcare will mean…

  As a second wave of the pandemic becomes more of a reality in many countries, organisations have rushed to working from home, and are now evaluating what to do about their workforce. But in the long-term - with uncertainty over when staff can return to the office, and how long that might last - the new reality is that contact centre leaders and their staff require the flexibility to #WorkFromAnywhere without compromising productivity or security. Meanwhile, the need to deliver consistently…

  Between the global health crisis, the associated impact to the economy and the need to find new ways of working remotely, 2020 has delivered no shortage of challenges for security operations. Cyberattacks offer no relief, increasing to the point where the federal government has made public announcements demanding vigilance from private and public sector organisations alike. we look at the impact the experiences of 2020 have had on security operations: How has access to talent been impacted? How has…

RE-IMAGINE THE DIGITAL ECONOMY: Green and Sustainable FinTech: SFF Primer During this session, we will discuss the FinTech ecosystems building in Singapore and New Zealand, and the opportunities that will arise from the Digital Economic Partnership Agreement and how this will impact the sharing of data between Singapore and New Zealand.                

RE-IMAGINE THE DIGITAL ECONOMY: The Role of Technology in Food Assurance Join this session as we hear from industry experts, technology providers and food producers on the role of technology for improving yields, optimising production methods and reducing waste, predicting demand, and safeguarding supply chains.        

RE-IMAGINE THE DIGITAL ECONOMY: Digital Trade Plenary During this session, we will provide an overview of the Digital Economic Partnership Agreement (DEPA) that was signed on Friday 12th June 2020 between New Zealand, Singapore and Chile. With a special focus on trade between New Zealand and Singapore, this session will provide highlights of the initiative, and what it means for the governments, citizens and industry of these two trade-dependent countries.            

  BUILDING THE AUTONOMOUS DIGITAL ENTERPRISE Best practices for accelerating IT and business innovation The world has changed, and everyone is discussing the "new normal," but none of us know yet what it will look like. What we do know is: Customers are demanding more from us Employees need our help to deliver a great customer experience Business needs to remain competitive and accelerate a path towards digital transformation For many businesses, these capabilities are no longer "nice to have" -…

In the current economic climate, most contact centres are facing much higher call volumes. At the same time inhouse agents have been forced to work from home, and overseas contact centre providers may not be able to provide their services due to local lockdown rules. As a result, contact centres have been finding it hard to cope with the huge inflow of customer enquiries, and calls are taking longer than expected to be answered. The long wait times have led…

  In 2019 most businesses were well and truly on their digital transformation journey. Then the COVID-19 pandemic happened, and we were all thrust into the fully digital era – where nearly every customer and employee interaction happened on a digital device or platform. We are all quickly finding out how it really feels to be a truly digital business! Customer interactions have changed instantly – and we are now stress-testing our digital customer strategy and capabilities in real time.…

  A discussion on how AI can be used to streamline Security Operations, combining humans and machines, allowing each to focus on what they do best. As the threat landscape evolves, organisations need to respond faster and proactively. At the same time, skills shortage is a reality for all Security Team leads. Ecosystm’s ongoing cybersecurity research finds that: DISCUSSION POINTS WILL INCLUDE: The key factors in preventing or mitigating a data breach – time and talent What actions can we…

Live Webinar - Streamlining Security Operations through Artificial Intelligence Time and talent are key factors in preventing a data breach. To protect key assets from being stolen or damaged, threats must be detected, confirmed, and remediated in near-real-time. Ecosystm’s cybersecurity research finds that 55% of organisations are impaired by a lack of skills in solution deployment, while 30% plan to invest in SecOps and Incident Response in 2020. With a skills shortage, combined with a growing threat landscape and a need to respond faster, it…

Cloud strategy has emerged as the number one priority for every digital transformation agenda. Embracing a multi-cloud strategy is now becoming the norm and Singapore leads the region in adopting and migrating to the cloud. As more workloads move to the cloud, securing them will be crucial. It is important to secure the infrastructure layer, the applications layer, as well as the complexities that arise from the emerging new hybrid cloud models. The results from the ongoing Ecosystm cybersecurity study reveals that nearly 70%…

Looking into 2020 - Opportunities in Deep Tech Presented by SGInnovate and Ecosystm, a new-age technology research platform headquartered in Singapore, this event will look at some of the trends that are going to shape the areas of AI, Cybersecurity, Cities of the Future and MedTech in 2020. The sessions will be presented by Ecosystm’s analysts, who will explore the drivers behind the trends, the implications for customers and citizens, and what the providers or creators of those technologies need…

Data Management and Digital Transformation: Inextricably Intertwined Digital transformation (DX) is at the top of the strategic objectives list for most organisations. However, one key aspect of DX that is often overlooked and causes problems if not adequately prepared for, is the issue of data management. Before you can reap the benefits of your data - which is the core of DX - you need to have control over it first. Most enterprise data is scattered across multiple locations on-premise…

Fuelling innovation in a hyper converged world The incredible pace of innovation is demanding speed and agility from IT to introduce new services in a secure and trusted manner. These demands are coming from different business functions who are all looking at the IT team to enable their business processes. IT needs to provide them the flexibility to pilot, fail, grow and prioritise these new capabilities in a rapid manner. Hyperconvergence provides the agility and economics of cloud with the…

EVERYTHING AS A SERVICE - Accelerating Innovation through the Democratisation of Infrastructure & Applications We are in a consumption economy as customers move towards paying as they use a product rather than owning it themselves. How can IT teams support businesses in transitioning to this new business model? More importantly, how can IT leverage this model to deliver speed, agility and innovation to the business? How do you get the full benefits of a scalable model and continue to have…

Public Cloud, Agile Development & Security – Can you only pick two? Your organisation is generating data like never before, creating a requirement – or at least an expectation - that this asset will be leveraged for operational and product innovation. This innovation and transformation is achieved through tapping into data wherever, whenever and however you need it. But moving data between teams, and across various applications and cloud environments, is a challenge that most organisations are struggling with. When…

Cyber Security in a Data Dependent Age You have all read the headlines; LandMark White, Melbourne Heart Group, Australia’s Department of Parliamentary Services, Bunnings and the Victorian Government are some of the data breaches in Australia; just in the first two months of 2019. For LandMark White, the breach severely impacted the trust of their customers. Their shares are currently suspended on the ASX as they count the cost of their data breach. The damage is done; customer trust will…

Cyber Security in a Data Dependent Age You have all read the headlines; LandMark White, Melbourne Heart Group, Australia’s Department of Parliamentary Services, Bunnings and the Victorian Government are some of the data breaches in Australia; just in the first two months of 2019. For LandMark White, the breach severely impacted the trust of their customers. Their shares are currently suspended on the ASX as they count the cost of their data breach. The damage is done; customer trust will…