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Executive Think Tank: Extend Your Competitive Advantage with Advanced Digital Experiences

At Ecosystm, we are the global Knowledge Partner for the Singapore FinTech Festival appointed by the MAS (Monetary Authority of Singapore) and being deeply entrenched in the financial services ecosystem, we always value discussions with industry leaders. As such, we hope you will consider our invitation and join the team for an industry peer group discussion.

The global pandemic has accelerated the migration of consumers towards digital channels and touch points, and even as we emerge from the pandemic, customers expect businesses to offer memorable, easy, and effective digital and omnichannel experiences. There is no doubt that Banking, Financial Services, and Insurance providers lead the way towards building the digital experiences that customers desire – but ever-increasing customer expectations require constant innovation of the customer and digital experiences.

Ecosystm and Sitecore recently surveyed 120 digital decision-makers in the banking, financial services and insurance sectors across Asia Pacific – including 60 in Australia and New Zealand – to discover how this sector is evolving to meet the demands of the connected customer. Highlights from the study will be shared at this session.

Please join us for an open and in-depth discussion on how financial services providers can maximise their technology investments to deliver a great customer experience and drive continued business growth in the new normal. Attendees will discuss:

  • How are financial services providers pushing the envelope in providing great digital experiences?
  • What is the maturity of financial services providers in Asia Pacific and in Australia and New Zealand regarding the digital experience they offer customers?
  • What steps should you take in 2021 to improve the digital experience your own organisation offers?

This is a great opportunity to join a select group of customer experience and digital transformation leaders from the financial services sector in Australia & New Zealand for a discussion on digital maturity and its impact on business. We look forward to hosting you then!

During this session we will be joined by Michael Plimsoll, Senior Director, Industry Strategy and Marketing, Sitecore and Cindy Vandecasteele, General Manager Executive, Customer Experience, Digital Transformation, Strategy & Business Operations, Australian Unity.

Virtual Roundtable
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Tim Sheedy
Principal Advisor
Gerald Mackenzie
Principal Advisor, BFSI & Fintech Ecosystm.
Former DX Leader Credit Suisse & Bank of New Zealand
Michael Plimsoll
Senior Director, Industry Strategy and Marketing
Cindy Vandecasteele
General Manager Executive
Customer Experience, Digital Transformation, Strategy & Business operations, Australian Unity


Sitecore is the leading provider of an end-to-end composable digital experience platform, empowering brands to make unforgettable connections with their customers.