Many contact centres in the Asia Pacific were impacted by the disruption in offshore delivery, resulting in a rise of onshore outsourcing. Despite the challenges that the industry has been through, contact centres in the region have demonstrated great resilience by experimenting with various models of customer engagement.

This whitepaper presents the key trends impacting contact centres in the Asia Pacific and the implications for CX decision-makers as they plan their organisations’ customer strategy for 2021. The data cited is from the Ecosystm CX Study and the Digital Priorities in the New Normal Study, that are live and ongoing on the Ecosystm platform.

Download Whitepaper – Transforming Customer Experience to Stay Relevant

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