Building Resilient Public Services Through Advanced Data Management

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In my previous blogs, I outlined strategies for public sector organisations to incorporate technology into citizen services and internal processes. Building on those perspectives, let’s talk about the critical role of data in powering digital transformation across the public sector.

Effectively leveraging data is integral to delivering enhanced digital services and streamlining operations. Organisations must adopt a forward-looking roadmap that accounts for different data maturity levels – from core data foundations and emerging catalysts to future-state capabilities.

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Click here to download ‘Building Resilient Public Services Through Advanced Data Management‘ as a PDF

1. Data Essentials: Establishing the Bedrock 

Data model. At the core of developing government e-services portals, strategic data modelling establishes the initial groundwork for scalable data infrastructures that can support future analytics, AI, and reporting needs. Effective data models define how information will be structured and analysed as data volumes grow. Beginning with an Entity-Relationship model, these blueprints guide the implementation of database schemas within database management systems (DBMS). This foundational approach ensures that the data infrastructure can accommodate the vast amounts of data generated by public services, crucial for maintaining public trust in government systems. 

Cloud Databases. Cloud databases provide flexible, scalable, and cost-effective storage solutions, allowing public sector organisations to handle vast amounts of data generated by public services. Data warehouses, on the other hand, are centralised repositories designed to store structured data, enabling advanced querying and reporting capabilities. This combination allows for robust data analytics and AI-driven insights, ensuring that the data infrastructure can support future growth and evolving analytical needs. 

Document management. Incorporating a document or records management system (DMS/RMS) early in the data portfolio of a government e-services portal is crucial for efficient operations. This system organises extensive paperwork and records like applications, permits, and legal documents systematically. It ensures easy storage, retrieval, and management, preventing issues with misplaced documents.  

Emerging Catalysts: Unleashing Data’s Potential 

Digital Twins. A digital twin is a sophisticated virtual model of a physical object or system. It surpasses traditional reporting methods through advanced analytics, including predictive insights and data mining. By creating detailed virtual replicas of infrastructure, utilities, and public services, digital twins allow for real-time monitoring, efficient resource management, and proactive maintenance. This holistic approach contributes to more efficient, sustainable, and livable cities, aligning with broader goals of urban development and environmental sustainability. 

Data Fabric. Data Fabric, including Data Lakes and Data Lakehouses, represents a significant leap in managing complex data environments. It ensures data is accessible for various analyses and processing needs across platforms. Data Lakes store raw data in its original format, crucial for initial data collection when future data uses are uncertain. In Cloud DB or Data Fabric setups, Data Lakes play a foundational role by storing unprocessed or semi-structured data. Data Lakehouses combine Data Lakes’ storage with data warehouses’ querying capabilities, offering flexibility, and efficiency for handling different types of data in sophisticated environments.  

Data Exchange and MOUs. Even with advanced data management technologies like data fabrics, Data Lakes, and Data Lakehouses, achieving higher maturity in digital government ecosystems often depends on establishing data-sharing agreements. Memorandums of Understanding (MoUs) exemplify these agreements, crucial for maximising efficiency and collaboration. MoUs outline terms, conditions, and protocols for sharing data beyond regulatory requirements, defining its scope, permitted uses, governance standards, and responsibilities of each party. This alignment ensures data integrity, privacy, and security while facilitating collaboration that enhances innovation and service delivery. Such agreements also pave the way for potential commercialisation of shared data resources, opening new market opportunities. 

Future-Forward Capabilities: Pioneering New Frontiers 

Data Mesh. Data Mesh is a decentralised approach to data architecture and organisational design, ideal for complex stakeholder ecosystems like digital conveyancing solutions. Unlike centralised models, Data Mesh allows each domain to manage its data independently. This fosters collaboration while ensuring secure and governed data sharing, essential for efficient conveyancing processes. Data Mesh enhances data quality and relevance by holding stakeholders directly accountable for their data, promoting integrity and adaptability to market changes. Its focus on interoperability and self-service data access enhances user satisfaction and operational efficiency, catering flexibly to diverse user needs within the conveyancing ecosystem. 

Data Embassies. A Data Embassy stores and processes data in a foreign country under the legal jurisdiction of its origin country, beneficial for digital conveyancing solutions serving international markets. This approach ensures data security and sovereignty, governed by the originating nation’s laws to uphold privacy and legal integrity in conveyancing transactions. Data Embassies enhance resilience against physical and cyber threats by distributing data across international locations, ensuring continuous operation despite disruptions. They also foster international collaboration and trust, potentially attracting more investment and participation in global real estate markets. Technologically, Data Embassies rely on advanced data centres, encryption, cybersecurity, cloud, and robust disaster recovery solutions to maintain uninterrupted conveyancing services and compliance with global standards. 

Conclusion 

By developing a cohesive roadmap that progressively integrates cutting-edge architectures, cross-stakeholder partnerships, and avant-garde juridical models, agencies can construct a solid data ecosystem. One where information doesn’t just endure disruption, but actively facilitates organisational resilience and accelerates mission impact. Investing in an evolutionary data strategy today lays the crucial groundwork for delivering intelligent, insight-driven public services for decades to come. The time to fortify data’s transformative potential is now. 

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From Silos to Solutions: Understanding Data Mesh and Data Fabric Approaches

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In my last Ecosystm Insight, I spoke about the importance of data architecture in defining the data flow, data management systems required, the data processing operations, and AI applications. Data Mesh and Data Fabric are both modern architectural approaches designed to address the complexities of managing and accessing data across a large organisation. While they share some commonalities, such as improving data accessibility and governance, they differ significantly in their methodologies and focal points.

Data Mesh

  • Philosophy and Focus. Data Mesh is primarily focused on the organisational and architectural approach to decentralise data ownership and governance. It treats data as a product, emphasising the importance of domain-oriented decentralised data ownership and architecture. The core principles of Data Mesh include domain-oriented decentralised data ownership, data as a product, self-serve data infrastructure as a platform, and federated computational governance.
  • Implementation. In a Data Mesh, data is managed and owned by domain-specific teams who are responsible for their data products from end to end. This includes ensuring data quality, accessibility, and security. The aim is to enable these teams to provide and consume data as products, improving agility and innovation.
  • Use Cases. Data Mesh is particularly effective in large, complex organisations with many independent teams and departments. It’s beneficial when there’s a need for agility and rapid innovation within specific domains or when the centralisation of data management has become a bottleneck.

Data Fabric

  • Philosophy and Focus. Data Fabric focuses on creating a unified, integrated layer of data and connectivity across an organisation. It leverages metadata, advanced analytics, and AI to improve data discovery, governance, and integration. Data Fabric aims to provide a comprehensive and coherent data environment that supports a wide range of data management tasks across various platforms and locations.
  • Implementation. Data Fabric typically uses advanced tools to automate data discovery, governance, and integration tasks. It creates a seamless environment where data can be easily accessed and shared, regardless of where it resides or what format it is in. This approach relies heavily on metadata to enable intelligent and automated data management practices.
  • Use Cases. Data Fabric is ideal for organisations that need to manage large volumes of data across multiple systems and platforms. It is particularly useful for enhancing data accessibility, reducing integration complexity, and supporting data governance at scale. Data Fabric can benefit environments where there’s a need for real-time data access and analysis across diverse data sources.

Both approaches aim to overcome the challenges of data silos and improve data accessibility, but they do so through different methodologies and with different priorities.

Data Mesh and Data Fabric Vendors

The concepts of Data Mesh and Data Fabric are supported by various vendors, each offering tools and platforms designed to facilitate the implementation of these architectures. Here’s an overview of some key players in both spaces:

Data Mesh Vendors

Data Mesh is more of a conceptual approach than a product-specific solution, focusing on organisational structure and data decentralisation. However, several vendors offer tools and platforms that support the principles of Data Mesh, such as domain-driven design, product thinking for data, and self-serve data infrastructure:

  1. Thoughtworks. As the originator of the Data Mesh concept, Thoughtworks provides consultancy and implementation services to help organisations adopt Data Mesh principles.
  2. Starburst. Starburst offers a distributed SQL query engine (Starburst Galaxy) that allows querying data across various sources, aligning with the Data Mesh principle of domain-oriented, decentralised data ownership.
  3. Databricks. Databricks provides a unified analytics platform that supports collaborative data science and analytics, which can be leveraged to build domain-oriented data products in a Data Mesh architecture.
  4. Snowflake. With its Data Cloud, Snowflake facilitates data sharing and collaboration across organisational boundaries, supporting the Data Mesh approach to data product thinking.
  5. Collibra. Collibra provides a data intelligence cloud that offers data governance, cataloguing, and privacy management tools essential for the Data Mesh approach. By enabling better data discovery, quality, and policy management, Collibra supports the governance aspect of Data Mesh.

Data Fabric Vendors

Data Fabric solutions often come as more integrated products or platforms, focusing on data integration, management, and governance across a diverse set of systems and environments:

  1. Informatica. The Informatica Intelligent Data Management Cloud includes features for data integration, quality, governance, and metadata management that are core to a Data Fabric strategy.
  2. Talend. Talend provides data integration and integrity solutions with strong capabilities in real-time data collection and governance, supporting the automated and comprehensive approach of Data Fabric.
  3. IBM. IBM’s watsonx.data is a fully integrated data and AI platform that automates the lifecycle of data across multiple clouds and systems, embodying the Data Fabric approach to making data easily accessible and governed.
  4. TIBCO. TIBCO offers a range of products, including TIBCO Data Virtualization and TIBCO EBX, that support the creation of a Data Fabric by enabling comprehensive data management, integration, and governance.
  5. NetApp. NetApp has a suite of cloud data services that provide a simple and consistent way to integrate and deliver data across cloud and on-premises environments. NetApp’s Data Fabric is designed to enhance data control, protection, and freedom.

The choice of vendor or tool for either Data Mesh or Data Fabric should be guided by the specific needs, existing technology stack, and strategic goals of the organisation. Many vendors provide a range of capabilities that can support different aspects of both architectures, and the best solution often involves a combination of tools and platforms. Additionally, the technology landscape is rapidly evolving, so it’s wise to stay updated on the latest offerings and how they align with the organisation’s data strategy.

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Navigating Data Management Options for Your AI Journey

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The data architecture outlines how data is managed in an organisation and is crucial for defining the data flow, data management systems required, the data processing operations, and AI applications. Data architects and engineers define data models and structures based on these requirements, supporting initiatives like data science. Before we delve into the right data architecture for your AI journey, let’s talk about the data management options. Technology leaders have the challenge of deciding on a data management system that takes into consideration factors such as current and future data needs, available skills, costs, and scalability. As data strategies become vital to business success, selecting the right data management system is crucial for enabling data-driven decisions and innovation.

Data Warehouse

A Data Warehouse is a centralised repository that stores vast amounts of data from diverse sources within an organisation. Its main function is to support reporting and data analysis, aiding businesses in making informed decisions. This concept encompasses both data storage and the consolidation and management of data from various sources to offer valuable business insights. Data Warehousing evolves alongside technological advancements, with trends like cloud-based solutions, real-time capabilities, and the integration of AI and machine learning for predictive analytics shaping its future.

Core Characteristics

  • Integrated. It integrates data from multiple sources, ensuring consistent definitions and formats. This often includes data cleansing and transformation for analysis suitability.
  • Subject-Oriented. Unlike operational databases, which prioritise transaction processing, it is structured around key business subjects like customers, products, and sales. This organisation facilitates complex queries and analysis.
  • Non-Volatile. Data in a Data Warehouse is stable; once entered, it is not deleted. Historical data is retained for analysis, allowing for trend identification over time.
  • Time-Variant. It retains historical data for trend analysis across various time periods. Each entry is time-stamped, enabling change tracking and trend analysis.
Components of Data Warehouse

Benefits

  • Better Decision Making. Data Warehouses consolidate data from multiple sources, offering a comprehensive business view for improved decision-making.
  • Enhanced Data Quality. The ETL process ensures clean and consistent data entry, crucial for accurate analysis.
  • Historical Analysis. Storing historical data enables trend analysis over time, informing future strategies.
  • Improved Efficiency. Data Warehouses enable swift access and analysis of relevant data, enhancing efficiency and productivity.

Challenges

  • Complexity. Designing and implementing a Data Warehouse can be complex and time-consuming.
  • Cost. The cost of hardware, software, and specialised personnel can be significant.
  • Data Security. Storing large amounts of sensitive data in one place poses security risks, requiring robust security measures.

Data Lake

A Data Lake is a centralised repository for storing, processing, and securing large volumes of structured and unstructured data. Unlike traditional Data Warehouses, which are structured and optimised for analytics with predefined schemas, Data Lakes retain raw data in its native format. This flexibility in data usage and analysis makes them crucial in modern data architecture, particularly in the age of big data and cloud.

Core Characteristics

  • Schema-on-Read Approach. This means the data structure is not defined until the data is read for analysis. This offers more flexible data storage compared to the schema-on-write approach of Data Warehouses.
  • Support for Multiple Data Types. Data Lakes accommodate diverse data types, including structured (like databases), semi-structured (like JSON, XML files), unstructured (like text and multimedia files), and binary data.
  • Scalability. Designed to handle vast amounts of data, Data Lakes can easily scale up or down based on storage needs and computational demands, making them ideal for big data applications.
  • Versatility. Data Lakes support various data operations, including batch processing, real-time analytics, machine learning, and data visualisation, providing a versatile platform for data science and analytics.
Components of Data Lake

Benefits

  • Flexibility. Data Lakes offer diverse storage formats and a schema-on-read approach for flexible analysis.
  • Cost-Effectiveness. Cloud-hosted Data Lakes are cost-effective with scalable storage solutions.
  • Advanced Analytics Capabilities. The raw, granular data in Data Lakes is ideal for advanced analytics, machine learning, and AI applications, providing deeper insights than traditional data warehouses.

Challenges

  • Complexity and Management. Without proper management, a Data Lake can quickly become a “Data Swamp” where data is disorganised and unusable.
  • Data Quality and Governance. Ensuring the quality and governance of data within a Data Lake can be challenging, requiring robust processes and tools.
  • Security. Protecting sensitive data within a Data Lake is crucial, requiring comprehensive security measures.

Data Lakehouse

A Data Lakehouse is an innovative data management system that merges the strengths of Data Lakes and Data Warehouses. This hybrid approach strives to offer the adaptability and expansiveness of a Data Lake for housing extensive volumes of raw, unstructured data, while also providing the structured, refined data functionalities typical of a Data Warehouse. By bridging the gap between these two traditional data storage paradigms, Lakehouses enable more efficient data analytics, machine learning, and business intelligence operations across diverse data types and use cases.

Core Characteristics

  • Unified Data Management. A Lakehouse streamlines data governance and security by managing both structured and unstructured data on one platform, reducing organizational data silos.
  • Schema Flexibility. It supports schema-on-read and schema-on-write, allowing data to be stored and analysed flexibly. Data can be ingested in raw form and structured later or structured at ingestion.
  • Scalability and Performance. Lakehouses scale storage and compute resources independently, handling large data volumes and complex analytics without performance compromise.
  • Advanced Analytics and Machine Learning Integration. By providing direct access to both raw and processed data on a unified platform, Lakehouses facilitate advanced analytics, real-time analytics, and machine learning.

Benefits

  • Versatility in Data Analysis. Lakehouses support diverse data analytics, spanning from traditional BI to advanced machine learning, all within one platform.
  • Cost-Effective Scalability. The ability to scale storage and compute independently, often in a cloud environment, makes Lakehouses cost-effective for growing data needs.
  • Improved Data Governance. Centralising data management enhances governance, security, and quality across all types of data.

Challenges

  • Complexity in Implementation. Designing and implementing a Lakehouse architecture can be complex, requiring expertise in both Data Lakes and Data Warehouses.
  • Data Consistency and Quality. Though crucial for reliable analytics, ensuring data consistency and quality across diverse data types and sources can be challenging.
  • Governance and Security. Comprehensive data governance and security strategies are required to protect sensitive information and comply with regulations.

The choice between Data Warehouse, Data Lake, or Lakehouse systems is pivotal for businesses in harnessing the power of their data. Each option offers distinct advantages and challenges, requiring careful consideration of organisational needs and goals. By embracing the right data management system, organisations can pave the way for informed decision-making, operational efficiency, and innovation in the digital age.

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Data Visualisation: Going Beyond the Basics

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AI systems are creating huge amounts of data at a rapid rate. While this flood of information is extremely valuable, it is also difficult to analyse and understand. Organisations need to make sense of these large data sets to derive useful insights and make better decisions. Data visualisation plays a pivotal role in the interpretation of complex data, making it accessible, understandable, and actionable. Well-designed visualisation can translate complex, high-dimensional data into intuitive, visually appealing representations, helping stakeholders to understand patterns, trends, and anomalies that would otherwise be challenging to recognise.

There are some data visualisation methods that you are using already; and some that you definitely should master as data complexity increases and there is more demand from business teams for better data visualisation.

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Add These to Your Data Visualisation Repertoire

There are additional visualisation tools that you should be using to tell a better data story.  Each of these visualisation techniques serves specific purposes in data analysis, offering unique advantages for representing data insights.

Data Visualisation: Waterfall Charts

Waterfall charts depict the impact of intermediate positive and negative values on an initial value, often resulting in a final value. They are commonly employed in financial analysis to illustrate the contribution of various factors to a total, making them ideal for visualising step-by-step financial contributions or tracking the cumulative effect of sequentially introduced factors.

Advantages:

  • Sequential Analysis. Ideal for understanding the cumulative effect of sequentially introduced positive or negative values.
  • Financial Reporting. Commonly used for financial statements to break down the contributions of various elements to a net result, such as revenues, costs, and profits over time.
Data Visualisation: Box and Whisker Plots

Box and Whisker Plots summarise data distribution using a five-number summary: minimum, first quartile (Q1), median, third quartile (Q3), and maximum. They are valuable for showcasing data sample variations without relying on specific statistical assumptions. Box and Whisker Plots excel in comparing distributions across multiple groups or datasets, providing a concise overview of various statistics.

Advantages:

  • Distribution Clarity. Provide a clear view of the data distribution, including its central tendency, variability, and skewness.
  • Outlier Identification. Easily identify outliers, offering insights into the spread and symmetry of the data.
Data Visualisation: Bullet Charts

Bullet charts, a bar graph variant, serve as a replacement for dashboard gauges and meters. They showcase a primary measure alongside one or more other measures for context, such as a target or previous period’s performance, often incorporating qualitative ranges like poor, satisfactory, and good. Ideal for performance dashboards with limited space, bullet charts efficiently demonstrate progress towards goals.

Advantages:

  • Compactness. Offer a compact and straightforward way to monitor performance against a target.
  • Efficiency. More efficient than gauges and meters in dashboard design, as they take up less space and can display more information, making them ideal for comparing multiple measures.

Conclusion

Each data visualisation type has its unique strengths, making it better suited for certain types of data and analysis than others. The key to effective data visualisation lies in matching the visualisation type to your data’s specific needs, considering the story you want, to tell or the insights you aim to glean. Choosing the right data representation helps you to make informed decisions that enhance your data analysis and communication efforts.

Incorporating Waterfall Charts, Box and Whisker Plots, and Bullet Charts into the data visualisation toolkit allows for a broader range of insights to be derived from your data. From analysing financial data, comparing distributions, to tracking performance metrics, these additional types of visualisation can communicate complex data stories clearly and effectively. As with all data visualisation, the key is to choose the type that best matches the organisation’s data story, making it accessible and understandable to the audience.

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Building a Data-Driven Foundation to Super Charge Your AI Journey

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AI has become a business necessity today, catalysing innovation, efficiency, and growth by transforming extensive data into actionable insights, automating tasks, improving decision-making, boosting productivity, and enabling the creation of new products and services.

Generative AI stole the limelight in 2023 given its remarkable advancements and potential to automate various cognitive processes. However, now the real opportunity lies in leveraging this increased focus and attention to shine the AI lens on all business processes and capabilities. As organisations grasp the potential for productivity enhancements, accelerated operations, improved customer outcomes, and enhanced business performance, investment in AI capabilities is expected to surge.

In this eBook, Ecosystm VP Research Tim Sheedy and Vinod Bijlani and Aman Deep from HPE APAC share their insights on why it is crucial to establish tailored AI capabilities within the organisation.

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Building a Successful Fintech Business​

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Fintechs have carved out a niche both in their customer-centric approach and in crafting solutions for underserved communities without access to traditional financial services. Irrespective of their objectives, there is an immense reliance on innovation for lower-cost, personalised, and more convenient services.​

However, a staggering 75% of venture-backed fintech startups fail to scale and grow – and this applies to fintechs as well. 

Here are the 5 areas that fintechs need to focus on to succeed in a competitive market.​

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5 Insights to Help Organisations Build Scalable AI – An ASEAN View

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Data & AI initiatives are firmly at the core of any organisation’s tech-led transformation efforts. Businesses today realise the value of real-time data insights to deliver the agility that is required to succeed in today’s competitive, and often volatile, market.

But organisations continue to struggle with their data & AI initiatives for a variety of reasons. Organisations in ASEAN report some common challenges in implementing successful data & AI initiatives.

Here are 5 insights to build scalable AI.

  1. Data Access a Key Stumbling Block. Many organisations find that they no longer need to rely on centralised data repositories.
  2. Organisations Need Data Creativity. A true data-first organisation derives value from their data & AI investments across the entire organisation, cross-leveraging data.
  3. Governance Not Built into Organisational Psyche. A data-first organisation needs all employees to have a data-driven mindset. This can only be driven by clear guidelines that are laid out early on and adhered to by data generators, managers, and consumers.
  4. Lack of End-to-End Data Lifecycle Management. It is critical to have observability, intelligence, and automation built into the entire data lifecycle.
  5. Democratisation of Data & AI Should Be the Goal. The true value of data & AI solutions will be fully realised when the people who benefit from the solutions are the ones managing the solutions and running the queries that will help them deliver better value to the business.

Read below to find out more.

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Artificial Intelligence Insights
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The Future of Business: 5 Ways IT Teams Can Help Unlock the Value of Data

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In the rush towards digital transformation, individual lines of business in organisations, have built up collections of unconnected systems, each generating a diversity of data. While these systems are suitable for rapidly launching services and are aimed at solving individual challenges, digital enterprises will need to take a platform approach to unlock the full value of the data they generate.

Data-driven enterprises can increase revenue and shift to higher margin offerings through personalisation tools, such as recommendation engines and dynamic pricing. Cost cutting can be achieved with predictive maintenance that relies on streaming sensor data integrated with external data sources. Increasingly, advanced organisations will monetise their integrated data by providing insights as a service.

Digital enterprises face new challenges – growing complexity, data explosion, and skills gap.

Here are 5 ways in which IT teams can mitigate these challenges.

  1. Data & AI projects must focus on data access. When the organisation can unify data and transmit it securely wherever it needs to, it will be ready to begin developing applications that utilise machine learning, deep learning, and AI.
  2. Transformation requires a hybrid cloud platform. Hybrid cloud provides the ability to place each workload in an environment that makes the most sense for the business, while still reaping the benefits of a unified platform.
  3. Application modernisation unlocks future value. The importance of delivering better experiences to internal and external stakeholders has not gone down; new experiences need modern applications.
  4. Data management needs to be unified and automated. Digital transformation initiatives result in ever-expanding technology estates and growing volumes of data that cannot be managed with manual processes.
  5. Cyber strategy should be Zero Trust – backed by the right technologies. Organisations have to build Digital Trust with privacy, protection, and compliance at the core. The Zero Trust strategy should be backed by automated identity governance, robust access and management policies, and least privilege.

Read below to find out more.

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Technology Talent: What’s Next?

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November has seen uncertainties in the technology market with news of layoffs and hiring freezes from big names in the industry – Meta, Amazon, Salesforce, and Apple to name a few. These have impacted thousands of people globally, leaving tech talent with one common question, ‘What next?’

While the current situation and economic trends may seem grim, it is not all bad news for tech workers. It is true that people strategies in the sector may be impacted, but there are still plenty of opportunities for tech experts in the industry. 

Here is what Ecosystm Analysts say about what’s next for technology workers.

Tim Sheedy, Principal Advisor, Ecosystm

Today, we are seeing two quite conflicting signals in the market: Tech vendors are laying off staff; and IT teams in businesses are struggling to hire the people they need.

At Ecosystm, we still expect a healthy growth in tech spend in 2023 and 2024 regardless of economic conditions. Businesses will be increasing their spend on security and data governance to limit their exposure to cyber-attacks; they will spend on automation to help teams grow productivity with current or lower headcount; they will continue their cloud investments to simplify their technology architectures, increase resilience, and to drive business agility. Security, cloud, data management and analytics, automation, and digital developers will all continue to see employment opportunities.

If this is the case, then why are tech vendors laying off headcount?

The slowdown in the American economy is a big reason. Tech providers that are laying of staff are heavily exposed to the American market.

  • Salesforce – 68% Americas
  • Facebook – 44% North America
  • Genesys – around 60% in North America

Much of the messaging that these providers are giving is it is not that business is performing poorly – it is that growth is slowing down from the fast pace that many were witnessing when digital strategies accelerated.

Some of these tech providers might also be using the opportunity to “trim the fat” from their business – using the opportunity to get rid of the 2-3% of staff or teams that are underperforming. Interestingly, many of the people that are being laid off are from in or around the sales organisation. In some cases, tech providers are trimming products or services from their business and associated product, marketing, and technical staff are also being laid off.

While the majority of the impact is being felt in North America, there are certainly some people being laid off in Asia Pacific too. Particularly in companies where the development is done in Asia (India, China, ASEAN, etc.), there will be some impact when products or services are discontinued.

Sash Mukherjee, Vice President, Content and Principal Analyst, Industry Research

While it is not all bad news for tech talent, there is undoubtedly some nervousness. So this is what you should think about:

Change your immediate priorities. Ecosystm research found that 40% of digital/IT talent were looking to change employers in 2023. Nearly 60% of them were also thinking of changes in terms of where they live and their career. 

Ecosystm research found that 40% of digital/IT talent were looking to change employers in 2023. Nearly 60% of them were also thinking of changes in terms of where they live and their career.

This may not be the right time to voluntarily change your job. Job profiles and industry requirements should guide your decision – by February 2023, a clearer image of the job market will emerge. Till then, upskill and get those certifications to stay relevant!

Be prepared for contract roles. With a huge pool of highly skilled technologists on the hunt for new opportunities, smaller technology providers and start-ups have a cause to celebrate. They have faced the challenge of getting the right talent largely because of their inability to match the remunerations offered by large tech firms.

These companies may still not be able to match the benefits offered by the large tech firms – but they provide opportunities to expand your portfolio, industry expertise, and experience in emerging technologies. This will see a change in job profiles. It is expected that more contractual roles will open up for the technology industry. You will have more opportunities to explore the option of working on short-term assignments and consulting projects – sometimes on multiple projects and with multiple clients at the same time.

Think about switching sides. The fact remains that digital and technology upgrades continue to be organisational priorities, across all industries. As organisations continue on their digital journeys, they have an immense potential to address their skills gap now with the availability of highly skilled talent. In a recently conducted Ecosystm roundtable, CIOs reported that new graduates have been demanding salaries as high as USD 200,000 per annum! Even banks and consultancies – typically the top paying businesses – have been finding it hard to afford these skills! These industries may well benefit from the layoffs.

If you look at technology job listings, we see no signs of the demand abating!

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