Author: Team Ecosystm

As organisations demand more industry-ready and localised services, global technology companies feel an active need to re-evaluate their capabilities and bridge gaps through partnerships and acquisitions. Ecosystm has been helping global technology companies evolve their partner strategies to remain relevant to the Asia Pacific market.

Our analysis of the tech acquisition landscape in Asia Pacific over the last three years shows that:

• While global tech providers are expanding their presence in Australia and Singapore, emerging markets in Southeast Asia are receiving a fair share of attention. 17% of tech acquisitions by global tech companies between 2020-22 have been in these markets.
• A quarter of the acquisitions were for product and platform capabilities. The rest were all done to bolster services portfolios – such as managed technology, business process, implementation & integration and consulting services.
• A large percentage of the acquisitions are to bolster industry capabilities through transformative technologies such as AI/ML, cloud and cybersecurity.

Here is the analysis of more than 100 acquisitions made by large global tech companies in Asia Pacific between 2020-2022.

Healthcare has transformed rapidly in the last few years – processes have become more agile; clinicians, administrative staff, and patients have changed their views on how healthcare can and should be delivered; and there is a greater reliance on technology today.

Despite challenges such as healthcare inequality and limited access to care for underserved populations, the future of Healthcare looks promising. 

We will see continued advancements in technology, increased collaboration between healthcare providers and patients, and a clear shift in focus on preventative care.

The Retail industry has faced significant challenges in recent times. Retailers have had to deliver digital experiences and delivery models; navigate global supply chain disruptions; accommodate the remote work needs of their employees; and keep up with rapidly changing customer expectations. To remain competitive, many retailers have made significant investments in technology. 

However, despite these investments, many retailers have struggled to create market differentiation. The need for innovation and constant evolution remains.

As retailers cope with hypersonalisation trends, supply chain vulnerabilities, and the rise of ESG consciousness, the industry is seeing several instances on innovation.

Customer experience leaders have a lot on their plate: customer expectations are rising, running a contact centre is more expensive than ever, and cybersecurity threats are mounting.

Get the Ecosystm report to discover five strategies Australia and New Zealand leaders can adopt to deliver omnichannel customer journeys with ease. Learn how CX leaders in ANZ can overcome contact centre challenges, take a more innovative approach to transformation—and provide seamless customer experiences.

Download this whitepaper “Delivering Exceptional Customer Experience” created by Ecosystm, sponsored by Nuance and Microsoft, and get access to:

• Five strategies to transform your CX—each with its own checklist
• Insights into CX leaders’ biggest challenges and priorities
• Key results from the 2023 Ecosystm Future of CX Study

To get to the level of personalization to ensure customers keep returning to a brand and its people, organizations need to use all available data to focus on individual customers. By doing so, businesses can start to understand customers’ behavioral patterns and their sentiments allowing them to modify how they interact with them and serve them.

While organizations understand the power of personalization, many have an incomplete view of what personalization means. Organizations must plan the steps towards personalizing their customer experience, especially if they haven’t started the journey yet.

This whitepaper explores the steps customer experience (CX) leaders should take to drive the best possible outcomes in deepening their customer engagement, through hyperpersonalization.

Download this white paper “How Personal Is Too Personal? – The Right Personalization to Improve Customer Experience” created by Ecosystm in conjunction with Local Measure.

Ullrich Loeffler, CEO of Ecosystm, sat down with Paul Burton, GM Asia Pacific at IBM, to discuss the latest trends and technologies shaping the business landscape in the Asia Pacific region.

Ullrich and Paul explored a range of topics, including:

• How organisations are leveraging technology to tackle market uncertainties and business priorities
• The importance of data & AI in driving business success
• How challenges such as data integration and quality can be mitigated
• The role of technology in supporting organisations’ sustainability ambitions
• The significance of partner ecosystems, collaborations, and knowledge-sharing to support innovation

Listen to the full conversation exclusively on Ecosystm Podcast

In today’s digital world, data is an essential part of almost everything we do. From making informed business decisions to providing the best customer outcomes, data plays a crucial role in shaping organisations’ actions and strategies. With the increasing availability of customer data, companies can now gain valuable insights into customer behaviour, preferences, and expectations; and offer personalised experiences to build long-lasting relationships.