Tag: vendor accountability

COVID-19 has been a major disruption for people-intensive industries and the BPO sector is no exception. However, some of the forward-looking BPO organisations are using this disruption as an opportunity to re-evaluate how they do business and how they can make themselves resilient and future-proof. In many of these conversations, technology and process reengineering are emerging as the two common themes in their journey to transform into a New Age BPO provider.  ​

In 2022 BPO providers will focus on mitigating their key challenges around handling client expectations, better people management and investing in the right technologies for their own transformation journeys.

One of the biggest impacts of the pandemic has been the uptick in cloud adoption. Ecosystm research shows that more than half the organisations are either building cloud native applications or have a Cloud-First strategy. Cloud infrastructure, platforms and software became a key enabler of the business agility and innovation that organisations needed to survive and succeed.

However, as organisations look to become data-driven and digital, they will require seamless access to their data, irrespective of where they are generated (enterprise systems, IoT devices or AI solutions) and where they are stored (public cloud, Edge, on-premises or data centres) to unlock the full value of the data and deliver the insights needed. This will shape the Cloud and Data Centre ecosystem in 2022.