Tag: Predictions 2023

Customer experience (CX) is an integral part of a brand today – and excellence in CX is a moving target (think how tools such as ChatGPT can revolutionise communications and CX). Organisations will find themselves aiming for personalised CX across channels of preference, with convenience, empathy, and speed at the core.

With organisations facing an infrastructure, application, and end-point sprawl, the attack surface continues to grow; as do the number of malicious attacks. Cyber breaches are also becoming exceedingly real for consumers, as they see breaches and leaks in brands and services they interact with regularly. 2023 will see CISOs take charge of their cyber environment – going beyond a checklist.

Organisations will continue their quest to become digital and data-first in 2023. Business process automation will be a priority for the majority; but many will look at their data strategically to derive better business value. 

As per Ecosystm’s Digital Digital Enterprise Study 2022, organisations will focus equally on Automation and Strategic AI in 2023.

In 2023, organisations will continue to reinvent themselves to remain relevant to their customers, engage their employees and be efficient and profitable.

As per Ecosystm’s Digital Enterprise Study 2022, organisations will increase spend on digital workplace technologies, enterprise software upgrades, mobile applications, infrastructure and data centres, and hybrid cloud management.

2022 was a year of consolidation – of business strategy, people policy, tech infrastructure, and applications. In 2023, despite the economic uncertainties, organisations will push forward in their tech investments on selected areas, with innovation as their primary focus. Successful businesses today realise that they are operating in a “disrupt or be disrupted” environment.