Advanced technology and the growing interconnectedness of devices are no longer futuristic concepts in health and life sciences – they’re driving a powerful transformation. Technology, combined with societal demands, is reshaping drug discovery, clinical trials, patient care, and even our understanding of the human body.
The potential to create more efficient, personalised, and effective healthcare solutions has never been greater.
Click here to download “Future Forward: Reimagining Health & Life Sciences” as a PDF.
Modernising HR for Enhanced Efficiency & Employee Experience
The National Healthcare Group (NHG), a leading public healthcare provider in Singapore, recognised the need to modernise their HR system to better support 20,000+ healthcare professionals and improve patient services.
The iConnect@NHG initiative was launched to centralise HR functions, providing mobile access and self-service capabilities, and streamlining workflows across NHG’s integrated network of hospitals, polyclinics, and specialty centres.
The solution streamlined HR processes, giving employees easy access to essential data, career tools, and claims. The cloud-based platform improved data accuracy, reduced admin work, and integrated analytics for better decision-making and engagement. With 95% adoption, productivity and job satisfaction surged, enabling staff to focus on care delivery.
Automating Workflows for Better Patient Outcomes
Gold Coast Health handles a high volume of patient interactions across a wide range of medical services. The challenge was to streamline operations and reduce administrative burdens to improve patient care.
The solution involved automating the patient intake process by replacing paper forms with electronic versions, freeing up significant staff time.
A new clinical imaging solution also automates the uploading of wound images and descriptions into patient records, further saving time. Additionally, Gold Coast Health implemented a Discharge to Reassess system to automate follow-ups for long-term outpatient care. They are also exploring AI to simplify tasks and improve access to information, allowing clinical teams to focus more on patient care.
Streamlining Operations, Improving Care
IHH Healthcare, a global provider with over 80 hospitals across 10 countries, faced a fragmented IT landscape that hindered data management and patient care.
To resolve this, IHH migrated their core application workloads, including EMRs, to a next-gen cloud platform, unifying data across their network and enhancing analytics.
Additionally, they adopted an on-prem cloud solution to comply with local data residency requirements. This transformation reduced report generation time from days to hours, boosting operational efficiency and improving patient and clinician experiences. By leveraging advanced cloud technologies, IHH is strengthening their commitment to delivering world-class healthcare.
Creating Seamless & Compassionate Patient Journeys
The Narayana Health group in India is committed to providing accessible, high-quality care. However, they faced challenges with fragmented patient data, which hindered personalised care and efficient interactions.
To address this, Narayana Health centralised patient data, providing agents with a 360-degree view to offer more informed and compassionate service.
By automating tasks like call routing and form-filling, the organisation reduced average handling times and increased appointment conversions. Additionally, automated communication tools delivered timely, sensitive updates, strengthening patient relationships. The initiative has improved operational efficiency and deepened the organisation’s patient-centric focus.
Reimagining Location Services for Digital Healthcare
Halodoc, a leading digital health platform in Indonesia, connects millions of users with healthcare professionals and pharmacies.
To improve key services like home lab appointments and medicine delivery, Halodoc sought a more cost-effective and secure location service.
The transition resulted in an 88% reduction in costs for geocoding and places functionalities while enhancing data security. With better performance monitoring, Halodoc processed millions of geocoding and place requests with no major issues. This migration not only optimised costs but also resolved long-standing technical challenges, positioning Halodoc for future innovation, including machine learning and AI. The move strengthened their data security and provided a solid foundation for continued growth and high-quality healthcare delivery across Indonesia.
Driving Efficiency & Accessibility through Integrated Systems
Lupin, a global pharma leader, aimed to boost patient care, streamline operations, and enhance accessibility. By integrating systems and centralising data, Lupin wanted seamless interactions between patients, doctors, and the salesforce.
The company implemented a scalable infrastructure optimised for critical business applications, backed by high-performance server and storage technologies.
This integration improved data-driven decision-making, leading to optimised operations, reduced costs, and improved medicine quality and affordability. The robust infrastructure also ensured near-zero downtime, enhancing reliability and efficiency. Through this transformation, Lupin reinforced its commitment to providing patient-centred, affordable healthcare with faster, more efficient outcomes.
Leveraging AI for Cloud Security
Mitsubishi Tanabe Pharma’s “VISION 30” seeks to deliver personalised healthcare by 2030, focusing on precision medicine and digital solutions. The company is investing in advanced digital technologies and secure data infrastructure to achieve these goals.
To secure their expanding cloud platform, the company adopted a zero-trust model and enhanced identity management.
A security assessment identified gaps in cloud configuration, prompting tailored security improvements. GenAI was introduced to translate and summarise security alerts, reducing processing time from 10 minutes to just one minute, improving efficiency and security awareness across the team. The company is actively exploring further AI-driven solutions to strengthen security and drive their digital transformation, advancing the vision for personalised healthcare.
Governments worldwide struggle with intricate social, economic, and environmental challenges. Tight budgets often leave them with limited resources to address these issues head-on. However, innovation offers a powerful path forward.
By embracing new technologies, adapting to cultural shifts, and fostering new skills, structures, and communication methods, governments can find solutions within existing constraints.
Find out how public sector innovation is optimising internal operations, improving service accessibility, bridging the financial gap, transforming healthcare, and building a sustainable future.
Click here to download ‘Innovation in Government: Social, Economic, and Environmental Wins’ as a PDF
Optimising Operations: Tech-Driven Efficiency
Technology is transforming how governments operate, boosting efficiency and allowing employees to focus on core functions.
Here are some real-world examples.
Singapore Streamlines Public Buses. A cloud-based fleet management system by the Land Transport Authority (LTA) improves efficiency, real-time tracking, data analysis, and the transition to electric buses.
Dubai Optimises Utilities Through AI. The Dubai Electricity and Water Authority (DEWA) leverages AI for predictive maintenance, demand forecasting, and grid management. This enhances service reliability, operational efficiency, and resource allocation for power and water utilities.
Automation Boosts Hospital Efficiency. Singapore hospitals are using automation to save man-hours and boost efficiency. Tan Tock Seng Hospital automates bacteria sample processing, increasing productivity without extra staff, while Singapore General Hospital tracks surgical instruments digitally, saving thousands of man-hours.
Tech for Citizens
Digital tools and emerging technologies hold immense potential to improve service accessibility and delivery for citizens. Here’s how governments are leveraging tech to benefit their communities.
Faster Cross-Border Travel. Malaysia’s pilot QR code clearance system expedites travel for factory workers commuting to Singapore, reducing congestion at checkpoints.
Metaverse City Planning. South Korea’s “Metaverse 120 Center” allows residents to interact with virtual officials and access services in a digital environment, fostering innovative urban planning and infrastructure management.
Streamlined Benefits. UK’s HM Revenue and Customs (HMRC) launched an online child benefit claim system that reduces processing time from weeks to days, showcasing the efficiency gains possible through digital government services.
Bridging the Financial Gap
Nearly 1.7 billion adults or one-third globally, remain unbanked.
However, innovative programs are bridging this gap and promoting financial inclusion.
Thailand’s Digital Wallet. Aimed at stimulating the economy and empowering underserved citizens, Thailand disburses USD 275 via digital wallets to 50 million low-income adults, fostering financial participation.
Ghana’s Digital Success Story. The first African nation to achieve 100% financial inclusion through modernised platforms like Ghana.gov and GhanaPay, which facilitate payments and fee collection through various digital channels.
Philippines Embraces QR Payments. The City of Alaminos leverages the Paleng-QR Ph Plus program to promote QR code-based payments, aligning with the central bank’s goal of onboarding 70% of Filipinos into the formal financial system by 2024.
Building a Sustainable Future
Governments around the world are increasingly turning to technology to address environmental challenges and preserve natural capital.
Here are some inspiring examples.
World’s Largest Carbon Capture Plant. Singapore and UCLA joined forces to build Equatic-1, a groundbreaking facility that removes CO2 from the ocean and creates carbon-negative hydrogen.
Tech-Enhanced Disaster Preparedness. The UK’s Lincolnshire County Council uses cutting-edge geospatial technology like drones and digital twins. This empowers the Lincolnshire Resilience Forum with real-time data and insights to effectively manage risks like floods and power outages across their vast region.
Smart Cities for Sustainability. Bologna, Italy leverages the digital twins of its city to optimise urban mobility and combat climate change. By analysing sensor data and incorporating social factors, the city is strategically developing infrastructure for cyclists and trams.
Tech for a Healthier Tomorrow
Technology is transforming healthcare delivery, promoting improved health and fitness monitoring.
Here’s a glimpse into how innovation is impacting patient care worldwide.
Robotic Companions for Seniors. South Korea tackles elder care challenges with robots. Companion robots and safety devices provide companionship and support for seniors living alone.
VR Therapy for Mental Wellness. The UAE’s Emirates Health Services Corporation implements a Virtual Reality Lab for Mental Health, that creates interactive therapy sessions for individuals with various psychological challenges. VR allows for personalised treatment plans based on data collected during sessions.
