Tag: NEC

No organisation with data is immune to cyberattacks!

A successful breach can lead to financial losses, operational disruptions, data exposure, reputational damage, and intellectual property theft, all of which can severely impact an organisation.

Ecosystm research finds that in Australia:

• 51% of cyber leaders claim they do not have a thorough, accurate assessment of cybersecurity posture and risk
• 50% of cyber teams find implementing and maintaining multiple cyber tools challenging
• A staggering 67% of organisations only test their incident response plans annually

The explosion of technology and collaborative apps creates a double-edged sword for security leaders.  While it boosts productivity, it also expands the attack surface and increases security complexity. The increasing frequency and sophistication of cyber-attacks demand a proactive and well-informed approach to cybersecurity.

Join us at this exclusive executive roundtable to explore the complexities of today’s cyber environment with peers. Gain the knowledge and explore the tools to navigate cyber challenges confidently.

The discussion will focus on best practices for:

• Tackling Business Challenges Head-On. Secure users, safeguard customer engagement, and protect critical assets like PII and patient records.
• Comprehensive Attack Surface Awareness. Understand the attack surface of collaboration platforms, learn about current threat vectors, and discover effective mitigation strategies.
• Human-Centric Cybersecurity. Educate your workforce to prevent phishing, improve incident response, and ensure a robust crisis plan.
• Boardroom Strategies. Communicate technical issues to non-technical stakeholders and integrate education into your cyber resilience strategy.
• Mitigation and Response Tactics. Learn global boardroom strategies and bridge the gap between technology and security awareness through external measures and education.

But most organisations are taking a cautious approach to using AI in the CX and contact centre as there are many early examples of failed initiatives, where companies ended up in the news for the wrong reasons! The reasons for this include:

•  The chances of hallucinations and bias
•  The risk of customer data privacy breaches
•  Compliance and regulatory concerns
•  Poor understanding of the impacts on the existing workforce

To improve the uptake of GenAI in the CX, businesses need to de-risk their approach.

CX leaders have always understood that when it comes to driving better customer outcomes with data and knowledge, “garbage in = garbage out!” – and this applies to GenAI as much as any other data-driven initiative.

To that aim, Ecosystm’s research finds that, in order to accelerate their AI usage, 43% of Australian organisations are focusing on improving their data governance and management, and 40% are focusing on improving data quality and consistency. This is a good start, but more needs to be done.

Our GenAI initiatives need better knowledge management. Answers to questions must be correct. Customer prompts and next-best-actions must be accurate. Automated processes must be governed. And most importantly, the customer must feel safe and valued.

Join me and your industry peers for this invitation-only roundtable where you will learn:

• How GenAI will help you improve customer engagement and agent augmentation
• How to implement GenAI tools safely in your contact centre and CX environments
• Why knowledge management is AI management
• How guardrails around your knowledge management will deliver reliable, trusted AI outcomes

Cyber threats are continuously evolving, with attackers developing increasingly sophisticated methods to exploit vulnerabilities. This makes cybersecurity a never-ending arms race.

No organisation with data is immune to cyberattacks!

A successful breach can lead to financial losses, operational disruptions, data exposure, reputational damage, and intellectual property theft, all of which can severely impact an organisation.

Ecosystm research finds that in Australia:

• 51% of cyber leaders claim they do not have a thorough, accurate assessment of cybersecurity posture and risk
• 50% of cyber teams find implementing and maintaining multiple cyber tools challenging
• A staggering 67% of organisations only test their incident response plans annually

The explosion of technology and collaborative apps creates a double-edged sword for security leaders.  While it boosts productivity, it also expands the attack surface and increases security complexity. The increasing frequency and sophistication of cyber-attacks demand a proactive and well-informed approach to cybersecurity.

Join us at this exclusive executive roundtable to explore the complexities of today’s cyber environment with peers. Gain the knowledge and explore the tools to navigate cyber challenges confidently.

The discussion will focus on best practices for:

• Tackling Business Challenges Head-On. Secure users, safeguard customer engagement, and protect critical assets like PII and patient records.
• Comprehensive Attack Surface Awareness. Understand the attack surface of collaboration platforms, learn about current threat vectors, and discover effective mitigation strategies.
• Human-Centric Cybersecurity. Educate your workforce to prevent phishing, improve incident response, and ensure a robust crisis plan.
• Boardroom Strategies. Communicate technical issues to non-technical stakeholders and integrate education into your cyber resilience strategy.
• Mitigation and Response Tactics. Learn global boardroom strategies and bridge the gap between technology and security awareness through external measures and education.