Tag: ANZ

The way we work in Australia and New Zealand (ANZ) is changing. In 2020 “work” went from a place you go to something you do.

Through the many restrictions in 2020 and 2021, knowledge workers in ANZ changed their work behaviours and employers changed their expectations of their employees. Tighter border controls and fast economic recoveries have swung the pendulum in the favour of employees, and “The Great Resignation” has started to play out across the region.

The Ecosystm Voice of the Employee Study aims to explore the emerging global Future of Work trends from an employee’s point-of-view. In an environment of uncertainty, this study is designed to be an ongoing, dynamic study that will be able to track the major shifts in preferences, perceptions, and practices through 2022.

Here are some insights from the study that can help businesses in ANZ develop strategies and capabilities to better serve their remote and office-based employees. 

• The Great Resignation has begun in ANZ
• Women are more likely to work entirely from home
• Those working entirely from home are more likely to change jobs/careers in 2022
• Knowledge workers in ANZ are enjoying the Work from Home model
• Employees are looking for more flexibility and choice

Read on to find out more.

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As organisations look to empower consumers with alternative channels of communication and engagement, there will be a greater adoption of Conversational AI. The biggest challenge lies in getting the deployment right from the start. There are many vendors that are promoting their offerings around Conversational AI, and some enterprises that have rushed to invest have been disappointed with the outcome – no improvement in CX but at a higher cost. Organisations need to evaluate the entire design framework, plan where AI fits into the enterprise’s overall CX vision and understand what constitutes Conversational AI.

This whitepaper outlines the definition of Conversational AI and what tech buyers need to consider before embarking on a Conversational AI deployment. The data used in this paper is from the global Ecosystm CX and AI studies, that are live and can be accessed on the Ecosystm platform.

Click Below to Download the Whitepaper