Since early 2020 nearly all organisations have strengthened their online presence and commerce abilities – irrespective of their industry. They have come to terms with the fact that the ability to win and retain customers, is largely linked to the digital customer experience (CX) they are able to deliver.
They have invested heavily in their CX roadmaps and technologies; but will find themselves solving for the same challenges they have faced the last 2 years – continued growth of digital experiences; gaining insights from customer data; customer churn; and catering to customer channel preferences.
2022 will be the time to consolidate and build the capabilities required to analyse the immense amount of customer data that they have access to – to finally be able to offer personalised customer experience.
Read on to find out what Ecosystm Advisors Audrey William and Tim Sheedy think will be the leading CX trends in 2022.
Click here to download Ecosystm Predicts: The Top 5 Trends for Customer Experience in 2022 as a PDF
Cyber operations become more complex with distributed company assets due to the hybrid work model; the need to revamp supply chains; and constantly monitor business continuity measures. And of course, 2021 has shown us that hackers are getting smarter and more vicious. Attacks now often originate from what appears to be trusted devices, people, applications – that reside inside the network. This will drive organisations to continue to focus on cybersecurity, and tech providers to develop on security by design in 2022.
Read on to find out what Ecosystm Analysts, Andrew Milroy and Claus Mortensen think will be the leading cybersecurity and compliance trends in 2022.
AI has become intrinsic to our personal lives – we are often completely unaware of technology’s influence on our daily lives. For enterprises too, tech solutions often come embedded with AI capabilities. Today, an organisation’s ability to automate processes and decisions is often dependent more on their desire and appetite for tech adoption, than the technology itself.
In 2022 the key focus for enterprises will be on being able to trust their Data & AI solutions. This will include trust in their IT infrastructure, architecture and AI services; and stretch to being able to participate in trusted data sharing models. Technology vendors will lead this discussion and showcase their solutions in the light of trust.
Read what Ecosystm analysts, Darian Bird, Niloy Mukherjee, Peter Carr and Tim Sheedy think will be the leading Data & AI trends in 2022.
Click here to download Ecosystm Predicts: The Top 5 Trends for Data & AI in 2022 as PDF
One of the biggest impacts of the pandemic has been the uptick in cloud adoption. Ecosystm research shows that more than half the organisations are either building cloud native applications or have a Cloud-First strategy. Cloud infrastructure, platforms and software became a key enabler of the business agility and innovation that organisations needed to survive and succeed.
However, as organisations look to become data-driven and digital, they will require seamless access to their data, irrespective of where they are generated (enterprise systems, IoT devices or AI solutions) and where they are stored (public cloud, Edge, on-premises or data centres) to unlock the full value of the data and deliver the insights needed. This will shape the Cloud and Data Centre ecosystem in 2022.
Read on to find out what Ecosystm Analysts, Claus Mortensen, Darian Bird, Peter Carr and Tim Sheedy think will be the leading Cloud & Data Centre trends in 2022.
Click here to download Ecosystm Predicts: The Top 5 Trends for Cloud & Data Centre in 2022 as PDF
Recognising FinTechs that are changing lives, creating impact, demonstrating innovation, and building ecosystems to shape the Digital Future.
CATEGORIES:
Global Platform. Organisations that provide a platform to bring together industry stakeholders such as financial services institutions and FinTechs to drive ease of collaboration and innovation by accelerating proof of concept deployments
Financial Inclusion Impact. Organisations that promote financial inclusion in the unbanked and the underbanked with a focus on bridging the economic divide
Sustainable Finance Impact. Organisations that promote sustainable finance and have ESG values
Global Banking. Banks and financial services organisations that embrace digital technology for excellence in customer experience, process efficiency and/or compliance
Global Payments. Innovative use of technology and business models in payment areas
Global Lending. Innovation in alternative finance in areas such as microfinance for individuals and small & medium enterprises, P2P lending and crowdfunding
Customer Experience. Organisations that are driving an exceptional experience for their customers and setting new benchmarks within the industry
Global InsureTech. Excellence and innovation in InsureTech in areas such as micro-insurance, usage-based pricing, process optimisation and underwriting efficiency
To find out about the winners, read on.
To download Ecosystm Red: Global Digital Futures Awards for FinTech Awards Winners as a PDF, please click here.
It is estimated that nearly 1.7 billion adults remain unbanked globally. Besides the unbanked there are large sections of the world that are underbanked or underserved because of geographical, educational and gender divides. And then there are the entrepreneurs and small and medium enterprises that find it harder to secure funds.
There are several ongoing initiatives by policy organisations, governments, corporates and FinTechs that aim to fulfil the goal of creating an inclusive world.
This Ecosystm Snapshot looks at some recent examples from central banks such as MAS, RBI, BSP Philippines, the Royal Monetary Authority of Bhutan; financial services providers such as Mastercard and Citi; and FinTechs such as Microchip Payments and Sempo.
To download this VendorSphere as a PDF for easier sharing, please click here.
Cisco’s annual WebexOne conference was held on 26-27 October featuring over 30 sessions with thought leaders, guest speakers, technology partners and Cisco executives. This year’s event focused on how the company and its ecosystem of partners will continue to enable the Future of Work.
In the last year, Cisco has added more than 1,000 features to its Webex platform and made 5 key acquisitions. But from the event, it became apparent that the company is continuing to work on product differentiation and making hybrid work a more productive and human experience.
Read on to find what Ecosystm analysts, Audrey William, Sash Mukherjee, Tim Sheedy, Ullrich Loeffler and Venu Reddy found interesting about the announcements at WebexOne 2021.
To download this VendorSphere as a pdf for easier sharing, please click here.
When the FinTech revolution started, traditional banking felt the heat of competition from the ‘new kid on the block’. FinTechs promised (and often delivered) fast turnarounds and personalised services. Banks were forced to look at their operations through the lens of customer experience, constantly re-evaluating risk exposures to compete with FinTechs.
But traditional banks are giving their ‘neo-competitors’ a run for their money. Many have transformed their core banking for operational efficiency. They have also taken lessons from FinTechs and are actively working on their customer engagements. This Ecosystm Snapshot looks at how banks (such as Standard Chartered Bank, ANZ Bank, Westpac, Commonwealth Bank of Australia, Timo, and Welcome Bank) are investing in tech-led transformation and the ways tech vendors (such as IBM, Temenos, Mambu, TCS and Wipro) are empowering them.
To download this Ecosystm Bytes as a pdf for easier sharing and to access the hyperlinks, please click here.
IBM has made several significant announcements in the last year and are clearly pivoting fast for continued success.
In October, IBM held a series of analyst briefings to highlight their future strategies. This included a view into the “New IBM”, the re-branding of IBM Global Business Services as IBM Consulting, and the future roadmap for Kyndryl.
Going forward IBM is betting big on the dual capabilities of the Hybrid Cloud and Data & AI. Their strategy keeps a firm eye on the evolving needs of the enterprise with offerings such as the IBM Cloud Satellite, IBM Garage, and industry clouds.
Ecosystm Analysts, Tim Sheedy, Ullrich Loeffler, Matt Walker, Venu Reddy and Sash Mukherjee comment on IBM’s strategy going forward and the associated opportunities.
