Upcoming Events

Learn & Network: Elevating Cyber Resilience: Emerging Trends, Best Practices, & Strategic Partnerships Cybersecurity has become a critical concern in the technology landscape, with threat actors leveraging AI for sophisticated attacks. Cybersecurity has become a critical concern in the technology landscape, with threat actors leveraging AI for sophisticated attacks. AI is being used for reconnaissance, targeted phishing, and compromising biometric systems, forcing organisations to adapt their cyber strategies to address the increasing volume and complexity of cyber threats and pivot…

Leaders Roundtable: From Boardroom to Endpoint: A Comprehensive Approach to Cybersecurity We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. Cyber threats are continuously evolving, with attackers developing increasingly sophisticated methods to exploit vulnerabilities. This makes cybersecurity a never-ending arms race. No organisation with data is immune to cyberattacks! A successful breach can lead to financial losses, operational disruptions, data exposure, reputational damage, and intellectual…

Leaders Roundtable: Don’t Gamble Away Your Customer Trust: Reliable GenAI Needs Better Knowledge Management We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. GenAI is storming the world, with promises to improve the productivity of your teams and drive better customer experiences. But most organisations are taking a cautious approach to using AI in the CX and contact centre as there are many early examples…

Leaders Roundtable: Gloves Off: A Realistic View on Why Your AI Projects Are Failing! We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. Generative AI is primed for mainstream adoption, with strong C-suite backing, budgets, and organisational momentum in place. Yet, Ecosystm’s recent engagements with Financial Services leaders reveal significant challenges that are stalling widespread adoption and limiting benefits beyond early pilots and niche use…

Leaders Roundtable: Beyond the Breach: Building a Resilient and Innovative Bank We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. In light of the recent CrowdStrike outage and several high-profile service disruptions at Thai banks over the past 12 months underscore the critical need for operational resilience and enhanced security to meet the Bank of Thailand’s regulatory requirements. At the same time, banks face constant…

The Big Spark Dialogue: Staying Ahead of the AI Curve: Reinventing Tech Infrastructure We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. Following on from a hugely successful debut season of The Big Spark TV Show on Channel News Asia, Ecosystm in partnership with Mediacorp is delighted to introduce The Big Spark Dialogues.  The mission of The Big Spark Dialogues is to foster innovation as we bring…

Leaders Roundtable: Beyond the Breach: Building a Resilient and Innovative Bank We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. In light of the recent CrowdStrike outage and several high-profile service disruptions at Thai banks over the past 12 months underscore the critical need for operational resilience and enhanced security to meet the Bank of Thailand’s regulatory requirements. At the same time, banks face constant…

Leaders Roundtable: Beyond the Breach: Building a Resilient and Innovative Bank We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. In light of the recent CrowdStrike outage and several high-profile service disruptions at several banks in the Philippines over the past 12 months underscore the critical need for operational resilience and enhanced security to meet the Bangko Sentral ng Pilipinas (BSP) regulatory requirements. At the…

Leaders Roundtable: Beyond the Breach: Building a Resilient and Innovative Bank We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. In light of the recent CrowdStrike outage and several high-profile service disruptions at Malaysian banks over the past 12 months underscore the critical need for operational resilience and enhanced security to meet the Bank Negara Malaysia regulatory requirements. At the same time, banks face constant…

Leaders Roundtable: From Boardroom to Endpoint: A Comprehensive Approach to Cybersecurity We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. Cyber threats are continuously evolving, with attackers developing increasingly sophisticated methods to exploit vulnerabilities. This makes cybersecurity a never-ending arms race. No organisation with data is immune to cyberattacks! A successful breach can lead to financial losses, operational disruptions, data exposure, reputational damage, and intellectual…

Leaders Roundtable: Become Cloud Conscious: Best Practices to Optimise Cloud Performance and Costs We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session.   The need for scalable infrastructure, accessible applications, and on-demand processing power has made cloud the foundation of modern tech architecture. However, with the proliferation of cloud applications and AI, technology leaders now require a more nuanced cloud strategy. Core concerns like security…

Leaders Roundtable: Building Trust in Data: Strategies for India’s Leaders We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. As leaders in business, technology, and data, we recognise the crucial need to instill trust and confidence in our data assets. With AI projects gaining momentum, it's evident that without a reliable foundation of trust, our AI initiatives are at risk of faltering before they can…

The Big Spark Dialogue: The Double-Edged Sword of AI in Cybersecurity We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. Following on from a hugely successful debut season of The Big Spark TV Show on Channel News Asia, Ecosystm in partnership with Mediacorp is delighted to introduce The Big Spark Dialogues. The mission of The Big Spark Dialogues is to foster innovation as we bring government,…

Bridging the Gap: Practical Steps to Drive AI Adoption in BFSI We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. The AI revolution is in full swing, with seemingly all enterprises caught up in the excitement. But a sobering reality confronts BFSI data and tech leaders. Under pressure to deliver quick wins, they struggle with assessing and prioritising truly impactful AI use cases. Even successful…

Leaders Roundtable: Bridging the Gap: Practical Steps to Drive AI Adoption in Enterprises We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. The AI revolution is in full swing, with seemingly all enterprises caught up in the excitement. But a sobering reality confronts enterprise data and tech leaders. Under pressure to deliver quick wins, they struggle with assessing and prioritising truly impactful AI use cases.…

Leaders Roundtable: Bridging the Gap: Practical Steps to Drive AI Adoption in BFSI We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. The AI revolution is in full swing, with seemingly all enterprises caught up in the excitement. But a sobering reality confronts BFSI data and tech leaders. Under pressure to deliver quick wins, they struggle with assessing and prioritising truly impactful AI use cases.…

Leaders Roundtable: The Future of Work Redefined: Managing Dispersed Teams & Disconnected Technology We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. Singapore's upcoming regulation requiring formal flexible work arrangements underscores a crucial aspect of the future of work: collaboration. To empower flexible work, CHROs and CIOs need to collaborate to create an AI-powered environment that prioritises collaboration and productivity. This allows organisations to personalise…

Leaders Roundtable: From Risk to Advantage: Building a Network Strategy for the Hybrid Workforce We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. Organisational networks are struggling to keep pace with the spreading demands of a hybrid workforce. As we step further into a digitally driven world with an increasing worker diaspora and a hybrid workforce, the challenges and opportunities in cybersecurity and networking are…

The Big Spark Dialogue: Building Tomorrow’s Citizen Services: Generative AI in Singapore's Public Services We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. Following on from a hugely successful debut season of The Big Spark TV Show on Channel News Asia, Ecosystm in partnership with Mediacorp is delighted to introduce The Big Spark Dialogues. The mission of The Big Spark Dialogues is to foster innovation as…

Leaders Roundtable: Beyond Surveillance: Extracting Value from Physical Security Data We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. Physical security teams are collecting unprecedented volumes of data – such as sensor readings, access control logs, and video surveillance footage. Yet, this wealth of information often remains fragmented and largely unexplored, hindering its ability to provide meaningful insights and value. Organisations have the opportunity to…

Leaders Roundtable: Decoding the GenAI Value Chain: Best Practices for Industry Leaders We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. MAS's Project MindForge sets global benchmarks in establishing a risk framework for Generative AI in finance with a clear focus on identifying risk dimensions and developing robust industry use cases. This is driving Singapore’s Financial Services organisations to leverage GenAI for enhanced efficiency, personalised…

Leaders Roundtable: Finding CX Harmony: Integrating Human Touch with AI We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. In today's digital age, customer experience has a key role to play in building brand loyalty and trust. Companies are rapidly adopting AI-driven solutions, particularly Generative AI, to enhance both customer and employee experiences. In Malaysia, 77% of organisations are evaluating chatbots for customers and 23%…

Leaders Roundtable: Building a Strategic Roadmap for Scaling AI Adoption We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. We're collaborating with Channel News Asia (CNA) to enhance post-dialogue discussions on AI's impact on ASEAN businesses. While our goal is to provide a deeper understanding of the opportunities and challenges in a closed setting, the roundtable participants can actively contribute to the broader conversation via our media…

Leaders Roundtable: Building Your Data Foundation for AI: Overcoming Implementation Hurdles We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. While integration of AI into business processes, presents both unprecedented opportunities and unique challenges, its success hinges on a crucial element – data. According to Ecosystm research, the primary challenges faced by organisations in Singapore implementing AI are: 45% Not enough research done to get…

Leaders Roundtable: Striking the Right Balance: Bringing a Human Touch to AI in Customer Experience We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. In this digital era, the pivotal role of customer experience (CX) in building brand loyalty and trust is top of mind for many companies. Organisations are swiftly adopting technology, especially AI-driven solutions, to elevate their customer and employee experience strategies, boosting…

Leaders Roundtable: Prepare Your Organisation for the AI Tsunami We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. As waves of Generative AI are reshaping the digital landscape, the need for visionary leadership and strategic foresight has never been more critical. As we stand on the brink of a transformative AI tsunami, the opportunity to steer our organisations towards innovation, resilience, and competitive advantage is immense. The…

Leaders Roundtable: Building a Strategic Roadmap for Scaling AI Adoption We’ve concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore the highlights and key takeaways from this Roundtable session. It is time for organisations to evolve beyond the initial hype of Generative AI, to prioritise practical business outcomes, assess costs, and integrate AI comprehensively. Organisations set for AI success recognise AI as more than a technological breakthrough – and more a means to transform…

Leaders Roundtable: Hybrid by Design-Creating Consistent Workload Experiences We've concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. Organisations aim to be customer-focused, innovative, and agile, relying on real-time, seamless data access. Hybrid cloud is pivotal in this business requirement, allowing flexible hosting of infrastructure, apps, and workloads across public, on-premises, and private environments based on business needs. However, many organisations find that their hybrid cloud…

Leaders Roundtable: Sustainability-Technology as the Catalyst for Enhanced Business Value We've concluded another successful event! Thanks to everyone for their Valuable contributions. ->Click here to explore hightlights and key takeaways from this Roundtable session. Organisations in Thailand are responding to the rising expectations for sustainability actions from customers, investors, and employees. This has seen sustainability emerge as a strategic imperative that has the attention of the C-suite. However, we find that many organisations are lagging in achieving their sustainability goals.…

Leaders Roundtable:A Unified Approach to Employee Productivity and Cybersecurity Risk Management Building a synergy between Cybersecurity and ITOps Australian organisations are adapting to new ways of work – whether it is formalised hybrid work practices, reimagined office environments, or new connectivity and communications strategies for employees across different locations and offices. This can sometimes lead to conflict within the technology teams – while infrastructure and applications teams have the mandate of maintaining employee productivity, cybersecurity teams face the critical task…

Leaders Roundtable: From Risk to Resilience: Intelligent Strategies for Today's Interconnected World Traditional approaches to cybersecurity have proven consistently inadequate in safeguarding sensitive data and digital assets in today’s data-first organisations. The proliferation of interconnected devices has opened new avenues for cyberattacks, putting our organisations at greater risk of financial and reputational loss. Cybersecurity leaders, like yourself, recognise that cyber strategies need to be intelligent, adaptive, and forward-thinking. Despite the urgency, there are challenges to building cyber-resilient organisations. Ecosystm research…

Leaders Roundtable: Enhancing Customer and Employee Experience through AI: Strategies for Success It is a common belief that happy employees lead to happy customers! Despite the growth of digital channels, the human touch remains important. Agents have an immense role to play in salvaging unhappy customer relationships, converting prospects to customers, and upselling to existing customers. But as customers define the experience they expect from a brand, there is significant pressure on agents. How do organisations maintain the fine balance…

Leaders Roundtable: Building Digital Capabilities at Scale: Leverage the Power of Low-code for AI and Enterprise Automation As AI emerges as the next competitive differentiator, many organisations are seeking ways to use it to streamline operations, enhance efficiency, and foster innovation. At the same time, low-code development platforms have emerged as a game-changing tool, accelerating the pace of digital transformation and propelling organisations into the future. This unique roundtable aims to delve into the intricacies of low-code development and enterprise automation,…

Leaders Roundtable: Becoming Leaner, Faster, and More Resilient: Strategies for the Modern Digital Enterprise 2023 is a tough year for businesses in Australia Higher costs of inputs, tight jobs market, slower spending, higher interest rates and general economic uncertainty have meant that many businesses are tightening their belts, putting a hold on new hires and being cautious with new spend. But at the same time, transformation is accelerating. Most Australian businesses are looking to exit the economic slowdown as leaner,…

Leaders Roundtable: 50 Shades of Cloud: Defining a Hybrid Framework that Supports Your Business Needs All organisations today aim to be customer-focused, innovative, and agile enterprises, that are empowered by real-time and seamless data access. Cloud is at the heart of this transformation – and organisations increasingly look to host infrastructure, apps, and workloads where it makes most business sense, whether public, on-prem, private or hybrid. Ecosystm research shows that in Australia: 52% of organisations are evolving their IT operations including…

Leaders Roundtable: 50 Shades of Cloud: Defining a Hybrid Framework that Supports Your Business Needs All organisations today aim to be customer-focused, innovative, and agile enterprises, that are empowered by real-time and seamless data access. Cloud is at the heart of this transformation – and organisations increasingly look to host infrastructure, apps, and workloads where it makes most business sense, whether public, on-prem, private or hybrid. Ecosystm research shows that in Australia: 52% of organisations are evolving their IT operations including…

Leaders Roundtable: Unlocking Innovation and Business Transformation - Practical Use cases for Industry 4.0 In today's rapidly evolving economy, the only way to stay ahead of the curve is to innovate constantly and at scale. We cordially invite you to a thought-provoking lunch roundtable where you'll engage in a focused discussion with your peers about how organisations are driving transformation to business and operations through an Industry 4.0 approach. IoT, edge computing, and a convergence of IT and operational technology…

Leaders Roundtable: Do You Have the Right Collaborative Healthcare Strategy? The healthcare industry has undergone a significant transformation amidst the crises of the past few years. With rapid technology adoption, changes in business processes, and shifts in the mindset of clinicians, administrative staff, and patients, the priorities of healthcare providers have evolved. In the past year, organisations have shifted their focus towards implementing innovative measures to improve systemic efficiency, reducing costs to manage resource sprawl, and enhancing employee experience to…

Leaders Roundtable: Unleash the Power of AIOps to Accelerate Your Digital Intensity Today's hyperconnected world, where technology drives business transformation, presents unprecedented problems for IT management. Our technology systems and processes must evolve to meet digital business expectations. AIOps uses AI, machine learning, and big data analytics to transform IT operations and help organisations become proactive and intelligent. Our Technology Leaders Roundtable on AIOps explores this disruptive technology, its consequences, and its great promise for businesses across all industries. We'll explore: How…

Leaders Roundtable: Unlocking the Transformative Power of AI Leveraging Data & AI to Create the Intelligent Business In today’s rapidly evolving landscape, many organisations find themselves underutilising the wealth of data they generate, hindering their ability to deliver on business objectives. Simultaneously, artificial intelligence (AI) continues to make headlines, capturing the attention of boards and leadership teams eager to harness its potential for efficiency gains and competitive advantage. AI, powered by well-trained data, emerges as a critical solution to mitigate…

Leaders Roundtable: Unleash the Power of AIOps to Accelerate Your Digital Intensity Today's hyperconnected world, where technology drives business transformation, presents unprecedented problems for IT management. Our technology systems and processes must evolve to meet digital business expectations. AIOps uses AI, machine learning, and big data analytics to transform IT operations and help organisations become proactive and intelligent. Our Technology Leaders Roundtable on AIOps explores this disruptive technology, its consequences, and its great promise for businesses across all industries. We'll explore: How…

Leaders Roundtable: Becoming Leaner, Faster, and More Resilient: Strategies for the Modern Digital Enterprise 2023 is a tough year for businesses in New Zealand. Higher costs of inputs, tight jobs market, slower spending, higher interest rates and general economic uncertainty have meant that many businesses are tightening their belts, putting a hold on new hires and being cautious with new spend. But at the same time, transformation is accelerating. Most NZ businesses are looking to exit the economic slowdown as…

Leaders Roundtable: 50 Shades of Cloud: Defining a Hybrid Framework that Supports Your Business Needs All organisations today aim to be customer-focused, innovative, and agile enterprises, that are empowered by real-time and seamless data access. Cloud is at the heart of this transformation – and organisations increasingly look to host infrastructure, apps, and workloads where it makes most business sense, whether public, on-prem, private or hybrid. Ecosystm research shows that in Singapore: 57% organisations lead their tech strategy with infrastructure…

Leaders Roundtable: Do Your Tech Initiatives Support Your Sustainability Goals? A Reality Check Executives across industries are responding to increased demands for transparency and action on sustainability goals. Investors, customers, regulators, employees, and communities are demanding action on Environmental, Social and Governance (ESG) concerns. With benefits such as improvements in customer acquisition, talent retention, brand equity and improved risk management, there are strong incentives for executives to focus on the right drivers for sustainability goals.  However, Ecosystm research shows that…

In an era marked by unprecedented global challenges and rapid technological advancements, organisations must adapt to thrive. Join us for this Ecosystm BreakFirst, where our speakers and panelists will delve into the topic of adopting a critical incident response mindset to organisational strategy. We will explore how this approach can empower organisations and industries to navigate the uncertainties of 21st-century business. By incorporating these vital imperatives into operational environments, businesses can better prepare themselves to tackle emerging threats, seize opportunities,…

Leaders Roundtable: Do Your Tech Initiatives Support Your Sustainability Goals? A Reality Check Executives across industries are responding to increased demands for transparency and action on sustainability goals. Investors, customers, regulators, employees, and communities are demanding action on Environmental, Social and Governance (ESG) concerns. With benefits such as improvements in customer acquisition, talent retention, brand equity and improved risk management, there are strong incentives for executives to focus on the right drivers for sustainability goals.  However, Ecosystm research shows that…

Leaders Roundtable: Collaboration 2.0: What Does It Mean For Your Business and How Does It Improve Productivity? As AI and Automation technologies further redefine the role of information workers, the importance of creativity, flexibility and teamwork will only increase. Working styles and business workplaces continue to evolve – after a few years of bedding down the “post-COVID modern workplace” industry leaders are now looking to evolve their working environments and related technology and processes to support their employees in a…

Leaders Roundtable: The High-Stakes Reality Check: Can Your Data Support Your AI Ambitions? The Financial Services industry has a lot to gain from leveraging Data and AI technologies to enhance innovation and client value. With multiple use cases, such as improving customer experience, automating AML/KYC processes, offering personalised solutions and services, fraud detection, and streamlining operations, business and technology leaders in the industry have much to be excited about. Ecosystm research shows that in the Financial Services industry: 87% of…

Leaders Roundtable: Shift Your Data Strategy from “Cloud-first” to “Data-first” All organisations today operate as distributed enterprises. If you are challenged by building the right architecture; integrating security and resiliency; defining management models; and managing the workloads and environment in a single pane of glass – you are not alone. And managing your technology environment is not even your key priority – you have been tasked with empowering a data-driven, digital enterprise, with seamless, real-time data access at the core of the…

Leaders Roundtable: Revolutionising Data Management: Streamlining Governance and Automation for Maximum Business Benefit With economic headwinds, increased pressure to reduce headcount, and the ever-growing rate of digital transformation, businesses and technology leaders are embracing data, AI, and automation to achieve more with less. But how do we ensure that the data we collect, store, and use is secure and in compliance with regulations? Ecosystm research finds that in Singapore: More than 40% of organisations will revisit their data and AI…

Leaders Roundtable: Streamline Business Operations Using Low Code Automation: Create a Leaner, More Agile Business to Thrive in a Challenging Economy Create a Leaner, More Agile Business to Thrive in a Challenging Economy Low-code developer platforms are seeing increased interest and adoption. Ecosystm expects that by 2025, over 70% of application development will include some low/no-code development component or capability. But what will this actually mean to you? 2023 is likely to be a challenging year for Australian businesses. Economic…

Leaders Roundtable: Shift Your Data Strategy from “Cloud-first” to “Data-first” All organisations today operate as distributed enterprises. If you are challenged by building the right architecture; integrating security and resiliency; defining management models; and managing the workloads and environment in a single pane of glass – you are not alone. And managing your technology environment is not even your key priority – you have been tasked with empowering a data-driven, digital enterprise, with seamless, real-time data access at the core of the…

Leaders Roundtable: Accelerating Your Outcomes: Smart Integration & Automation in Your Business Business technology systems and platforms are increasing in complexity. The past few years have seen business leaders embrace digital systems – implementing new systems and tools to rapidly solve business and customer challenges. But this investment has come with a cost, and creates challenges for tech teams: Applications reside across multiple cloud environments – public and private Data is scattered across many different silos, limiting opportunities for learning…

Leaders Roundtable: Why Organisations in New Zealand Fail to Maximise the Value of their Data Most organisations today continue to underutilise the data they generate, and struggle to deliver on business outcomes. At the same time, they face multiple challenges – continuing supply chain disruptions; an ongoing energy crisis that has led to a strong focus on sustainability; economic uncertainty; skills shortage; and increased competition from digitally native businesses – where the effective use of data holds the answer! Ecosystm…

LEADERS ROUNDTABLE: Unlocking the Transformative Value of your Data Building the Data Driven Intelligent Business Most organizations today continue to underutilize the data they generate, and struggle to deliver on business outcomes – hindering current and future Digital Transformation initiatives. At the same time, we face multiple challenges – continuing supply chain disruptions; an ongoing energy crisis and high inflation that has led to a strong focus on sustainability; economic uncertainty; skills shortage; and increased competition from digitally native businesses –…

Ecosystm’s Leaders BreakFirst returns after a 2-year hiatus! Ecosystm’s analyst team will look at the business, technology, people, and ESG trends that will impact organisations in 2023 and beyond! Featuring Presentations by: Peter Carr, VP Consulting, Ecosystm Sash Mukherjee, VP Content & Industry Research, Ecosystm Tim Sheedy, Principal Advisor, Ecosystm Ullrich Loeffler, CEO, Ecosystm  

Leaders Roundtable: Process Automation Needs Workflow Redesign Do organisations run the risk of delivering poor experiences? We live in a world of hyperpersonalisation. Every successful organisation today is focused on delivering optimal experiences to its customers and employees – and are constantly evolving them as expectations shift. While organisations invest in technologies for better experiences and process automation, they often do not pay enough attention to workflows. Process automation to deliver better experiences and efficiencies require agile and reliable workflows…

Leaders Roundtable: Empowering Sustainable Futures: Approaching the challenge as a whole enterprise Executives across various industries are seeing enormous demand for transparency and action on sustainability goals. Investors, funds, customers, regulators, staff, and communities want action on “Environmental, Social, and Governance” (ESG) concerns. Executives are aware of the benefits a well-articulated and quantified sustainability strategy brings – brand equity, customer acquisition, risk management, and talent attraction and retention. However, articulation is no longer enough. Governments, regulators & stakeholders are demanding…

Leaders Roundtable: The Need for a Collaborative Healthcare Strategy: Why you must focus on ease and efficiency Healthcare has emerged as a transformed industry through all the crisis over the last few years. It has seen rapid tech adoption, shifts in business processes and changes in the mindset of the clinicians, administrative staff, and patients. The most overwhelming impact on the industry has been the widespread acceptance of virtual care/ telehealth. In Australia, between March 2020 and February 2022, nearly…

Leaders Roundtable: The Need to Evolve Data Governance & Management A lack of data governance can harm your business The way we govern and manage our data is critical in an environment where data breaches have become all too common. According to a report by Ponemon Institute (sponsored, analysed, and published by IBM): 83% of businesses experienced multiple data breaches over the past 12 months. 42% of data breaches originate internally, where the average time to identify and contain them is…

The Financial Services industry has waged their battles well over the past few years – they have embraced digital customer and employee experiences and successfully led with data-driven innovation of products and services. But to continue to survive and thrive, data and innovation will have to be an integral part of their corporate psyche – more so as they face newer forces of innovation that are rapidly changing market conditions. Open banking is changing the way customers engage with banks and…

Leaders Roundtable: Secrets of How Digital Leaders Navigate Economic Uncertainty The disruptions over the past years have shown that organisations must shift gears to survive, thrive and succeed. The current business environment continues to challenge organisations in Australia with an impending economic slowdown, high inflation, skills shortage, supply chain challenges, and digital disruption all areas of concern. The need for business agility has never been higher than today. With shareholders, business owners, and boards expecting continued growth and high returns; technology has…

Leaders Roundtable: Process Automation Needs Workflow Redesign Do organisations run the risk of delivering poor experiences? We live in a world of hyperpersonalisation. Every successful organisation today is focused on delivering optimal experiences to its customers and employees – and are constantly evolving them as expectations shift. While organisations invest in technologies for better experiences and process automation, they often do not pay enough attention to workflows. Process automation to deliver better experiences and efficiencies require agile and reliable workflows…

Leaders Roundtable: Futureproofing Your Investments for a Digital Era The as-a-service, consumption-based model has proven use cases in many facets of our daily lives - whether it’s cars we drive, our vacation accommodations, or even the offices we work in. When it comes to technology, the as-a-service model offered by cloud infrastructure and solutions has already demonstrated its benefits. Organisations today want to pay for their compute and storage requirements as they use them, rather than invest in owning them.…

Leaders Roundtable: Improve Contact Centre Productivity with Conversational Intelligence and Automation Contact centres are the frontline of your human customer experience – your hard-working team help customers at all stages of their journey with your brand, and they deal with your customers in every state of mind – happy, hurried, delighted, disappointed, rude or responsive. They are often the heroes that save customer relationships, Recover customers from broken customer journeys, convert prospects to customers and upsell existing customers. But in…

Leaders Roundtable: Make Your Business Smarter and More Secure with Enterprise Automation Businesses across Australia are entering a challenging economic environment – increasing cost of inputs, harder to find and hire staff, continuing supply chain issues and slowing economic growth. At the same time, customer expectations continue to accelerate – omnichannel is now an expectation; good experiences aren’t enough – they now expect a continually improving digital experience. These same experiences are also driving increased expectations inside your business as…

Leaders Roundtable: Accelerate People First Culture to Empower Your Organisation’s Biggest Asset The corporate challenge of managing skills shortages, employer of choice strategies, and flexible work programs have long existed. Pandemic fast tracked the transformation of the organisation today in how they do business, engage with their customers, and deliver their products and services. But perhaps the biggest change has been in how organisations have had evolve their employee strategies and practices. With opening up of the restrictions – the…

CIO & CSO: a Sustainable Partnership Climate change is the biggest foundational shift that we must deal with as a planet and people. The UN-Climate Change Conference in Glasgow (COP26) has firmly put environmental consciousness as a leading global priority. The last two years has given many organisations the opportunity to do a hard reset, in terms of doing something more meaningful with their sustainability objectives. A focus on Environmental, Social and Governance (ESG) parameters is becoming increasingly mainstream, and…

Digital Leadership Forum Digitization is no longer looked at as a means to reduce process time and operating costs. It has become key to the innovation journeys of organizations and in delivering human-centric experiences. While digital employee and customer experiences is more important than ever before, organizations should aim to deliver a seamless digital experience that does not require an over-orchestration of their business processes. An open-architecture platform with an ecosystem of partners that allows employees and customers to interact…

LEADERS ROUNDTABLE: Does your Payroll System Cope with Evolving Global Workplace Strategies? As the global economy evolves and employee expectations change, ensuring accurate, compliant, and timely payroll becomes increasingly complex. Today, many organisations find that legacy payroll systems are unable to handle the challenges of the modern-day workforce. Employee profiles are no longer homogeneous as markets see a rise in the number of contract staff. While a global payroll and disbursement system brings financial and operational synergy, there are multiple country-level…

Leaders Roundtable: How Data Security Will Accelerate your Business Growth Organisations are looking for simpler answers to their data security and compliance challenges. ‘Data security’ is a broad reaching concept that covers numerous complex challenges most organisations face on a daily basis. But the solution does not need to be complex, or costly, to protect your most valuable assets. With an ever-evolving regulatory landscape; business stakeholders focused on agility and speed to market; and increasingly complex technology stacks, how do…

Leaders Roundtable: How Data Security Will Accelerate your Business Growth Organisations are looking for simpler answers to their data security and compliance challenges. ‘Data security’ is a broad reaching concept that covers numerous complex challenges most organisations face on a daily basis. But the solution does not need to be complex, or costly, to protect your most valuable assets. With an ever-evolving regulatory landscape; business stakeholders focused on agility and speed to market; and increasingly complex technology stacks, how do…

Leaders Roundtable: How Intelligent Automation Can Help Solve Your Tech Skills Crunch Businesses across Australia are understaffed and overworked. Tech leaders report that few – if any – people are applying for their open roles, and those seeking employment demand higher than average salaries. For some business, this may mean an investment in more tools and platforms – but for many it will require a focus on a governance and control platform providing an operations process focus. As businesses deepen…

Leaders Roundtable: Smart & Sustainable Experiences through Digital Strategies to Re-Accelerate Transformation in Every Organization Whether you are a CEO, COO, CFO, CIO, CCO, or CHENG (Chief Engineer), or you lead large corporations, campuses, factories, supply chains, cities, or precincts; a digital infrastructure framework is central to the kind of accelerated transformation agenda needed today. The pandemic furthered the pace of change and resulted in a re-acceleration of the global economy. It powered a compression of innovation lifecycles from seven…

Leaders Roundtable: Smart & Sustainable Experiences through Digital Strategies to Re-Accelerate Transformation in Every Organization Whether you are a CEO, COO, CFO, CIO, CCO, or CHENG (Chief Engineer), or you lead large corporations, campuses, factories, supply chains, cities, or precincts; a digital infrastructure framework is central to the kind of accelerated transformation agenda needed today. The pandemic furthered the pace of change and resulted in a re-acceleration of the global economy. It powered a compression of innovation lifecycles from seven…

Leaders Roundtable: Building a Secure, Digital-First Organisation Digital transformation has been a key company objective over the last two years with organisations aiming to be agile and digital – with access to real-time data insights at their core. Businesses have learned that their technology systems need to be scalable, accessible, easy to manage, fast to deploy, cost effective – and above all else, secure. The focus is on enabling seamless access to all organisational data, irrespective of where they are…

Amidst rising customer expectations, a fierce battle for talent, inflating costs and an uncertain global financial outlook, organisations are facing numerous disruptive challenges. However, these challenges provide opportunities for organisations that align themselves to deliver the right values to emerge stronger. With adequate forethought, strategic planning, nimble decision making and diligent execution; new opportunities to transform the way organisations deliver on strategic initiatives and enable their teams to do their very best work will present themselves. We invite you to join…

A partner event of our annual flagship Singapore FinTech Festival, Point Zero Forum represents a unique collaboration between Elevandi (an entity set up by MAS), and the Swiss Secretariat for International Finance (SIF), organised in cooperation with the BIS Innovation Hub, Monetary Authority of Singapore, and Swiss National Bank. The inaugural Forum will be graced by Singapore’s Deputy Prime Minister, Heng Swee Keat, Switzerland's Federal Councillor and the Head of the Federal Department of Finance, Ueli Maurer, as well as…

A partner event of our annual flagship Singapore FinTech Festival, Point Zero Forum represents a unique collaboration between Elevandi (an entity set up by MAS), and the Swiss Secretariat for International Finance (SIF), organised in cooperation with the BIS Innovation Hub, Monetary Authority of Singapore, and Swiss National Bank. The inaugural Forum will be graced by Singapore’s Deputy Prime Minister, Heng Swee Keat, Switzerland's Federal Councillor and the Head of the Federal Department of Finance, Ueli Maurer, as well as…

Leaders Roundtable: Observability – a buzzword or a must have? “We’re spending more time discovering and fixing problems, than we are improving systems!” Is this a comment you have heard in your business? Accelerated cloud migration and a renewed focus on customer and employee experience initiatives has created increasingly complex distributed environments (a mix of on-prem, public, private and hybrid cloud with containers, VMs and other vital tools). On top of that, you have shadow IT, alert storms and time-consuming…

A partner event of our annual flagship Singapore FinTech Festival, Point Zero Forum represents a unique collaboration between Elevandi (an entity set up by MAS), and the Swiss Secretariat for International Finance (SIF), organised in cooperation with the BIS Innovation Hub, Monetary Authority of Singapore, and Swiss National Bank. The inaugural Forum will be graced by Singapore’s Deputy Prime Minister, Heng Swee Keat, Switzerland's Federal Councillor and the Head of the Federal Department of Finance, Ueli Maurer, as well as…

CHRO Leaders Roundtable: Empowering Your Organisation’s Biggest Asset The corporate challenge of managing skills shortages, employer of choice strategies, and flexible work programs have long existed. It’s just that, like most strategic imperatives, they have been optional, even for the most competitive businesses. Every successful organisation today has gone through a transformation in how they do business, engage with their customers, and deliver their products and services. But perhaps the biggest change has been in how organisations have had evolve…

The Work from Anywhere Model is forcing a change in mindset in IT and Business leaders to manage employee expectations well. At the start of the pandemic there were predictions of organisations reducing commercial workspace. Yet, only 22% are considering that as a measure in 2022. The current focus is on building a bulletproof mechanism to ensure that work can take place in any possible location. Join Ecosystm and IR at the upcoming webinar on the 16th June 2022 to learn about:  …

Executive ThinkTank: Balancing Resilience, Innovation & Purpose The financial sector has the most optimistic outlook for 2022. The industry is at a watershed time where economic factors and a multitude of transformative forces challenge the status quo and the power ranking in the industry. This is an opportunity for innovative and transformative organisations to respond to the changing market conditions. Open banking is changing the way our customers engage with banks and financial solution providers with the introduction of new channels.…

Leaders Roundtable: Identity & Access Challenges: Align To Your User Requirements Facilitating business operations and continuity is a challenge every security leader needs to address. At the same time, the last couple of years have created additional challenges: migrating on-premises workloads to co-located data centres or cloud; explosion of as a service (aaS) offerings; staff working in remote offices, distributed locations or hybrid arrangements; and acceleration of complex technology transformation. Keeping pace with this unprecedented change also means keeping abreast of…

Leaders Roundtable: Futureproofing Your Investments for a Digital Era In the 2010s smartphones changed the game for digital engagement. Today, automation, Machine Learning, AI, and the merging of digital and real-world experiences – all of the building blocks of Web 3.0 – will change the game again. These technologies and capabilities are already available and many businesses are experimenting with them. How they play out in each industry and geography is yet to be determined – but technology and digital…

Leaders Roundtable: Balancing Information Access and Zero Trust in a Hybrid World The challenge of providing a high quality, protected, experience in a world where new threats are appearing every day with little warning is immense. The consequences of failing just once can devastate an organisation, with an increasing number of visible incidents in New Zealand. But the nature of the environment is constantly evolving. The hybrid computing environment covering edge, on-premise and cloud computing resources, supported by a complex…

Customers today expect a true omnichannel experience from retailers. They want a seamless service, across the physical stores, online shopping and when interacting with contact centres. As the Retail industry continues to create innovative customer experiences and strengthen eCommerce capabilities, there are unique business challenges to handle like demand fluctuations, supply chain dependability and being resilient to avoid out-of-stock. Ecosystm research finds that in the Retail industry: 80% of organizations had to start or re-calibrate their digital transformation efforts in…

Executive ThinkTank: Being Business Ready: Leading Your Business In A Hybrid Work Environment The last couple of years have demonstrated the resilience across people and businesses to rapidly evolve in order to meet the headwinds. It has changed the face of talent and we have seen remote work can actually improve productivity, create a better work-life balance, and bring a host of other benefits. However, there are also significant challenges. This has created a paradox for employers: employees want more…

Executive ThinkTank: Being Business Ready: Leading Your Business In A Hybrid Work Environment The last couple of years have demonstrated the resilience across people and businesses to rapidly evolve in order to meet the headwinds. It has changed the face of talent and we have seen remote work can actually improve productivity, create a better work-life balance, and bring a host of other benefits. However, there are also significant challenges. This has created a paradox for employers: employees want more…

Executive ThinkTank: Preparing Your Business To Capture Future Digital Opportunities There are significant changes coming to the way your business interacts with customers and employees. In the same way that smartphones changed the game for digital engagement, blockchain, automation, Machine Learning, AI and the metaverse – all of the building blocks of Digital 3.0 - will change the game again. These technologies and capabilities are available today and many businesses are experimenting with them – some have even gone live.…

Key challenges of BPO companies in India This webinar discussed practical steps that BPO companies in India are taking to create optimal employee experience and deliver real value to their customers. Watch this all-star panel from Ecosystm and Webex by Cisco for this on-demand webinar to learn: Key challenges of BPO companies in India Organizations’ digital priorities for 2022 in India Practical steps to take to create optimal customer experience to stay competitive

Scaling Sustainable Finance for a Green Recovery - Ecosystm SFF 2021 Roundtable in Partnership with Ecosystm. The market for sustainable finance is rapidly growing in response to the climate emergency. Despite impressive recent growth, the sustainable finance market has a long road ahead to reach maturity. It faces competing initiatives, uneven coverage by geography and asset class, misalignment of definitions and a mismatch between supply and demand. Moreover, all around the world, countries are still facing social and economic fallout…

The Building Blocks of Web 3.0 - Singapore FinTech Festival 2021 Roundtable in Partnership with Ecosystm Web 3.0 is the next phase of the internet's evolution, but what technologies does it need to succeed? While the Web 3.0 stack is not yet fully developed, much progress has been made to set the foundations for a new online ecosystem that breaks away from the traditional web into new realms of online interaction. There are many examples of early-stage Web 3.0 applications…

Shaping the Future of Financial Services with Decentralised Finance - Ecosystm Global Leaders Roundtable at Singapore FinTech Festival 2021   Is Decentralised Finance taking over the banking world? Decentralised Finance is an emerging phenomenon, and it has been gaining the attention of the mainstream media since 2020. Globally, about 1.7 billion adults remain unbanked. There’s a race to “bank the unbanked” to promote financial inclusion. On the other end of the spectrum, there are also efforts to “un-bank the banked”. With the…