Organisations are increasingly investing in digital. However, they are at different stages of their digital maturity. Some companies are in the early transitional stages while others are investing to upgrade capabilities they instituted long ago. An understanding of the digital maturity of a typical organisation in your market/industry can help you benchmark your technology and. digital roadmap.
This ebook presents some key findings for financial services within Indonesia. You will get insights on impact of COVID-19 on transformation journeys, key business priorities for 2021, and the shift in engagement strategies and channels.
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