Building Trust in Data: Strategic Imperatives for India’s Leaders

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At a recently held Ecosystm roundtable, in partnership with Qlik and 121Connects, Ecosystm Principal Advisor Manoj Chugh, moderated a conversation where Indian tech and data leaders discussed building trust in data strategies. They explored ways to automate data pipelines and improve governance to drive better decisions and business outcomes. Here are the key takeaways from the session.

Manoj Chugh, Principal Advisor, Ecosystm

Data isn’t just a byproduct anymore; it’s the lifeblood of modern businesses, fuelling informed decisions and strategic growth. But with vast amounts of data, the challenge isn’t just managing it; it’s building trust. AI, once a beacon of hope, is now at risk without a reliable data foundation. Ecosystm research reveals that a staggering 66% of Indian tech leaders doubt their organisation’s data quality, and the problem of data silos is exacerbating this trust crisis.

At the Leaders Roundtable in Mumbai, I had the opportunity to moderate a discussion among data and digital leaders on the critical components of building trust in data and leveraging it to drive business value. The consensus was that building trust requires a comprehensive strategy that addresses the complexities of data management and positions the organisation for future success. Here are the key strategies that are essential for achieving these goals.

1. Adopting a Unified Data Approach

Organisations are facing a growing wave of complex workloads and business initiatives. To manage this expansion, IT teams are turning to multi-cloud, SaaS, and hybrid environments. However, this diverse landscape introduces new challenges, such as data silos, security vulnerabilities, and difficulties in ensuring interoperability between systems.

67% of organisations in India struggle with using their data due to complexities such as data silos and integration challenges.

A unified data strategy is crucial to overcome these challenges. By ensuring platform consistency, robust security, and seamless data integration, organisations can simplify data management, enhance security, and align with business goals – driving informed decisions, innovation, and long-term success.

Real-time data integration is essential for timely data availability, enabling organisations to make data-driven decisions quickly and effectively. By integrating data from various sources in real-time, businesses can gain valuable insights into their operations, identify trends, and respond to changing market conditions.

Organisations that are able to integrate their IT and operational technology (OT) systems find their data accuracy increasing. By combining IT’s digital data management expertise with OT’s real-time operational insights, organisations can ensure more accurate, timely, and actionable data. This integration enables continuous monitoring and analysis of operational data, leading to faster identification of errors, more precise decision-making, and optimised processes.

2. Enhancing Data Quality with Automation and Collaboration

As the volume and complexity of data continue to grow, ensuring high data quality is essential for organisations to make accurate decisions and to drive trust in data-driven solutions. Automated data quality tools are useful for cleansing and standardising data to eliminate errors and inconsistencies.

When you have the right tools in place, it becomes easier to classify data correctly and implement frameworks for governance. Automated tools can help identify sensitive data, control access, and standardise definitions across departments.

As mentioned earlier, integrating IT and OT systems can help organisations improve operational efficiency and resilience. By leveraging data-driven insights, businesses can identify bottlenecks, optimise workflows, and proactively address potential issues before they escalate. This can lead to cost savings, increased productivity, and improved customer satisfaction.

However, while automation technologies can help, organisations must also invest in training employees in data management, data visualisation, and data governance.

3. Modernising Data Infrastructure for Agility and Innovation

In today’s fast-paced business landscape, agility is paramount. Modernising data infrastructure is essential to remain competitive – the right digital infrastructure focuses on optimising costs, boosting capacity and agility, and maximising data leverage, all while safeguarding the organisation from cyber threats. This involves migrating data lakes and warehouses to cloud platforms and adopting advanced analytics tools. However, modernisation efforts must be aligned with specific business goals, such as enhancing customer experiences, optimising operations, or driving innovation. A well-modernised data environment not only improves agility but also lays the foundation for future innovations.

43% of organisations in India face obstacles in Al implementation due to unclear data governance and ethical guidelines.

Technology leaders must assess whether their data architecture supports the organisation’s evolving data requirements, considering factors such as data flows, necessary management systems, processing operations, and AI applications. The ideal data architecture should be tailored to the organisation’s specific needs, considering current and future data demands, available skills, costs, and scalability.

4. Strengthening Data Governance with a Structured Approach

Data governance is crucial for establishing trust in data, and providing a framework to manage its quality, integrity, and security throughout its lifecycle. By setting clear policies and processes, organisations can build confidence in their data, support informed decision-making, and foster stakeholder trust.

A key component of data governance is data lineage – the ability to trace the history and transformation of data from its source to its final use. Understanding this journey helps organisations verify data accuracy and integrity, ensure compliance with regulatory requirements and internal policies, improve data quality by proactively addressing issues, and enhance decision-making through context and transparency.

A tiered data governance structure, with strategic oversight at the executive level and operational tasks managed by dedicated data governance councils, ensures that data governance aligns with broader organisational goals and is implemented effectively.

Are You Ready for the Future of AI?

The ultimate goal of your data management and discovery mechanisms is to ensure that you are advancing at pace with the industry. The analytics landscape is undergoing a profound transformation, promising to revolutionise how organisations interact with data. A key innovation, the data fabric, is enabling organisations to analyse unstructured data, where the true value often lies, resulting in cleaner and more reliable data models.

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GenAI has emerged as another game-changer, empowering employees across the organisation to become citizen data scientists. This democratisation of data analytics allows for a broader range of insights and fosters a more data-driven culture. Organisations can leverage GenAI to automate tasks, generate new ideas, and uncover hidden patterns in their data.

The shift from traditional dashboards to real-time conversational tools is also reshaping how data insights are delivered and acted upon. These tools enable users to ask questions in natural language, receiving immediate and relevant answers based on the underlying data. This conversational approach makes data more accessible and actionable, empowering employees to make data-driven decisions at all levels of the organisation.

To fully capitalise on these advancements, organisations need to reassess their AI/ML strategies. By ensuring that their tech initiatives align with their broader business objectives and deliver tangible returns on investment, organisations can unlock the full potential of data-driven insights and gain a competitive edge. It is equally important to build trust in AI initiatives, through a strong data foundation. This involves ensuring data quality, accuracy, and consistency, as well as implementing robust data governance practices. A solid data foundation provides the necessary groundwork for AI and GenAI models to deliver reliable and valuable insights.

The Future of AI
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Leaders Roundtable: Building Trust in Data: Strategies for India’s Leaders

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Leaders Roundtable: Building Trust in Data: Strategies for India’s Leaders

As leaders in business, technology, and data, we recognise the crucial need to instill trust and confidence in our data assets.

With AI projects gaining momentum, it’s evident that without a reliable foundation of trust, our AI initiatives are at risk of faltering before they can gain true traction.

Ecosystm research reveals that 66% of technology leaders in India lack trust in their organisation’s data, primarily due to concerns about data quality and the presence of data silos.

We invite you to join us for an exclusive closed-door roundtable discussion where we’ll discuss the critical components of building trust in data and leveraging it to drive business value. We will share insights and best practices on:

  • Enabling the Data Supply Chain. Automating the real-time data pipelines for deeper analytical insights.
  • Building Robust Data Foundations. The importance of a Unified Data Quality and Governance framework to maintain robust “traditional AI” models while also adapting to GenAI projects.
  • Enhancing the Consumer Experience. Democratising the decision making through AI enhanced analytics.
  • Unlocking Business Value. Generating tangible business outcomes by enabling relevant business use cases using the data assets.

We welcome you to engage with your peers and explore the latest advancements and strategies for effective data utilisation, to help you shape the future of data-driven decision-making and unlock growth opportunities.

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The Future of Healthcare – Transformation With Data-Driven Innovation

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Singapore’s healthcare system has been fighting the crisis that is COVID-19. While the struggles are not yet over, the Healthcare system has to look forward to larger healthcare goals set by the MOH. In alignment with the Smart Nation vision, there will be a greater emphasis on Population & Preventive Health. There will also be a greater push toward improving healthcare outcomes at sustainable costs; including better diagnostics, better treatment and better management. This shift to value-based healthcare will mean that multiple stakeholders in the healthcare provider organisation will be involved in making accurate and timely data-driven decisions.

A Virtual Roundtable of peer-to-peer discussion that brings together practitioners and industry experts to discuss the latest trends, best practices and challenges associated with streamlining processes and improving care quality in the healthcare industry.

Topics for discussion during this interactive session will include:

  • How does data interoperability help healthcare providers achieve their organisational goals?
  • How does full visibility of the data movement benefit both internal and external stakeholders in this heavily mandated industry?
  • Are healthcare providers truly ready to adopt data analytics?
  • What is the role of data literacy in increasing end-user adoption of data solutions?
  • How should the benefits of a seamlessly interoperable data system be measured?

 

 

 

 

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